Students' engagement and interactions within higher education are limited to domains of sports, cultural events, and extracurricular activities. However, it is important to cultivate an all-rounded enriching experience for them within their university life. Furthermore, due to limited classroom communication with both their classmates and…

The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants' usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA…

Across career development and academic advising literature, scholars describe a common and unsettling tension between when to challenge and support students' goals. Many programs of study include selective admission or gateway prerequisite courses. Students may also need to modify their goals while pursuing competitive employment or graduate…

Higher education institutions are increasingly tasked with addressing the multifaceted needs of their students while preparing them for dynamic, ever-evolving professional landscapes. Academic advising, long considered a fundamental pillar of student success, has undergone significant transformations to meet these demands. No longer limited to…

Academic advising plays a vital role in shaping the student experience and significantly impacts an institution's retention rate. When students establish a supportive relationship with an academic advisor, they feel more connected to their institution and are more likely to remain engaged. Identifying proactive strategies in online learners'…

Chronic stress and burnout are prevalent in Division I athletics, yet there is limited research on job burnout and workplace stress among academic advisors specializing in Division I athletics. This study contributes a deeper understanding of the experiences of Division I athletics academic advisors regarding job burnout and its contributing…

This research study examined student's expectation, experiences and satisfaction with faculty academic advising using a prescriptive vs. developmental lens. The intent was to explore the student's expectations of academic advising, determine if their experiences aligned with their expectation and if this led to satisfaction of their academic…

Chronic stress and burnout associated with Division I athletics is common and specifically the profession of athletics academic advising at the Division I level has reputed to be, as Meyer (2005) states, "one of the most challenging jobs in higher education." Yet, the topic is under-explored. While roughly one thousand articles are being…

This qualitative multiple-case study examined the experiences of exploratory students and the support provided by university resources and academic advising throughout their transition and major exploration. Data collection consisted of semi-structured interviews with the five exploratory students who entered the university in the Fall of 2021.…

The problem that was addressed through this study is the declining student degree completion rate for a public state baccalaureate institution in a northwestern state over the six-year period of 2014 to 2020. The purpose of this quantitative study was to determine if completion of an undergraduate degree within six years could be predicted by the…

This study investigated best practices in creating and providing advising materials to students in an asynchronous online environment (i.e., flipped advising). Specifically, we examined the effects of creating advising tutorials in different modalities (i.e., text vs. video), and providing learning support via a pre-tutorial before engaging with…

College is a complex, high-stakes game, according to authors Ned Scott Laff and Scott Carlson, but students can learn how to win it. "Hacking College" offers college advisors, faculty, and staff in student and academic affairs a groundbreaking guide to rethinking higher education so that students can succeed in an increasingly complex…

The purpose of this paper is to share preliminary findings from a grant-funded research project that explores the experiences of higher education and student affairs (HESA) professionals who work with undocumented students. Specifically, we derived our conclusions from the experiences of 10 HESA professionals with advising responsibilities.…

Who 'owns' student success at an institution of higher education? Which unit is responsible for student outcomes? The answer to those questions at most universities is complicated. The evidence-based programmes, processes and interventions institutions implement to bolster student success are rarely 'communications' initiatives, but they all…

In the past century there has been a significant amount of literature regarding the waves of feminism and the advancement of womxn in higher education. In addition to the waves of feminism and womxn's influence on higher education, there has also been a thorough recounting of the history of academic advising. However, despite all three of these…