Descriptor
| Academic Libraries | 7 |
| Higher Education | 7 |
| Library Services | 7 |
| User Satisfaction… | 5 |
| Library Research | 3 |
| Measurement Techniques | 3 |
| Research Libraries | 3 |
| Scores | 3 |
| Correlation | 2 |
| Evaluation Methods | 2 |
| Reliability | 2 |
| More ▼ | |
Author
| Cook, Colleen | 7 |
| Thompson, Bruce | 5 |
| Heath, Fred M. | 3 |
| Heath, Fred | 2 |
| Kyrillidou, Martha | 1 |
| Thompson, Russel L. | 1 |
Publication Type
| Reports - Research | 6 |
| Journal Articles | 5 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
| Reports - Evaluative | 1 |
| Speeches/Meeting Papers | 1 |
Education Level
Audience
| Policymakers | 1 |
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Cook, Colleen; And Others – 1984
The Ad Hoc Committee on Future Information Services explored possible future directions for information services at Texas A&M University Library and developed a plan to guide the library into the next decade in terms of automated access to information. In exploring future directions for automated information services, the committee members…
Descriptors: Academic Libraries, Higher Education, Information Services, Library Administration
Peer reviewedHeath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha – portal: Libraries and the Academy, 2002
Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…
Descriptors: Academic Libraries, Accountability, Correlation, Higher Education
Peer reviewedCook, Colleen; Heath, Fred M.; Thompson, Bruce – portal: Libraries and the Academy, 2003
One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Library Research
Peer reviewedThompson, Bruce; Cook, Colleen; Heath, Fred – portal: Libraries and the Academy, 2001
Explores the number of dimensions needed to measure users' perceptions of library service quality based on data from the ARL (Association of Research Libraries) LibQUAL+ project. Results were consistent with a view that a single set of scores is one reasonable way to characterize user perceptions of library service quality. (Author/LRW)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Research
Download full textCook, Colleen; Heath, Fred; Thompson, Bruce – 2000
Texas A&M University and the Association of Research Libraries (ARL) under the New Measures initiative are engaged in a project to evaluate service quality in research libraries using an augmented SERVQUAL instrument. In spring 2000, 13 ARL libraries in North America invited a random sample of students and faculty to take the survey through…
Descriptors: Academic Libraries, Higher Education, Library Services, Research Libraries
Peer reviewedCook, Colleen; Heath, Fred M. – Library Trends, 2001
Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of…
Descriptors: Academic Libraries, Access to Information, Branch Libraries, Higher Education
Peer reviewedCook, Colleen; Thompson, Bruce – Library Trends, 2001
Investigated the psychometric integrity of scores from the LibQUAL+ evaluation of perceived library service quality conducted by ARL (Association of Research Libraries). Examines score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms, and considers the potential of the…
Descriptors: Academic Libraries, Concurrent Validity, Correlation, Evaluation Methods
