This study evaluates demand for specific competency categories in the 1996 United States academic library job market. Its purpose is to identify frequencies of requested qualifications and of job openings by United States region, to inform students and administrators of Masters of Library Science (MLS) Programs of current competency requirements…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

This document presents an outline of a 10-year (1985-1995) library program proposal for an academic library. Six areas crucial to dealing with a changing academic library environment are analyzed as they relate to internal and external change factors. These factors, which focus on meeting the information needs of users for a new century, include:…