This paper introduces a Patron Counting and Analysis (PCA) system that leverages Wi-Fi-connection data to monitor space utilization and analyze visitor patterns in academic libraries. The PCA system offers real-time crowding information to the public and a comprehensive visitor analysis dashboard for library administrators. The system's…

The efficient curation of usage statistics for electronic collections has remained problematic for librarians. Many libraries employ multiple tools and manual processes in order to consolidate and examine usage data. In 2018, the Electronic Resources unit at The University of Alabama Libraries began using LastPass to store vendor contact…

During the spring 2017 semester, the staff at the Boston University School of Theology Library launched a space assessment project aimed at identifying underutilized and inefficiently used sections of the library to better meet the needs of users. Unsatisfied with patron count metrics like "total patron count" and "capacity…

Libraries, long the heart of academic life, nonetheless have been perceived as a passive space for physical resources and quiet study. Changes in the dissemination of information, as well as teaching and learning methods that focus on high-impact practices, have driven library staff to reimagine the physical buildings of libraries. To meet the new…

Academic libraries have reported long-term declines in circulation, reference transactions, reserves, and in-house library materials usage. Increasingly, libraries are perceived as being less critical to the academic enterprise. Are these trends irreversible? Perhaps public libraries and some innovative academic libraries can provide us with some…

This article uses the case study of developing a collaborative "out-of-hours" virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the…

Fueled by the pressing need for electronic resource usage statistics, librarians are finding themselves being thrust into the role of hunter-gatherer. This article discusses the work done at University Library at Indiana University-Purdue University Indianapolis to provide usage statistics for all its paid subscriptions for a 3-year period. The…

What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

As free and low-cost Web analytics tools become more sophisticated, libraries' approach to user analysis can become more nuanced and precise. Tracking appropriate metrics with a well-formulated analytics program can inform design decisions, demonstrate the degree to which those decisions have succeeded, and thereby inform the next iteration in the…

Reference transactions in academic libraries have been on the decline since mid-1990. The Academic Library Survey from the National Center for Education Statistics shows an average drop of 25% in reference use from 1996-2004 with higher numbers at some institutions such as the University of Maryland which plummeted 47% (Martell, 2008). The…

"Research Library Issues" ("RLI") is a quarterly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Rebalancing the Investment in Collections (H. Thomas Hickerson); (2)…

Rare, distinctive, unique--academic libraries are exploring new ways to describe and define what they've traditionally called special collections: incunabula, manuscripts, rare books, cultural artifacts and more. These valuable, historically important, and often one-of-a-kind artifacts can be a treasure trove for scholars and students. Technology…

Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Libraries are moving toward electronic resource management systems (ERMSs) to track their usage statistics, but these can be expensive to purchase and maintain. For some libraries, an ERMS can be cost-prohibitive, but they still need to justify the renewal of databases and e-journals to their budget officers or determine which e-resources should…

Books are traditionally set aside at the request of teachers from the main, normal loan collection to be put on reserve temporarily for checking out for a much shorter loan period to ensure that, at the expense of convenient, long-term loans for other users, all the students enrolled in a course have an opportunity to use them. Many studies have…