Compares a digital reference service that uses instant messaging with traditional, face-to-face reference based on experiences at the Southern Illinois University library. Addresses differences in reference questions asked, changes in the reference transaction, student expectations, bibliographic instruction, and librarian attitudes and procedures…

Outlines the service rationale, software and technology considerations taken by the Pennsylvania State University library in planning towards online, real-time reference services and provides an overview of the planned pilot project. Discusses recent trends in academic electronic libraries, including providing value-added services to support…

Considers some of the major technical and organizational issues involved in virtual-catalog production, contrasting them with the traditional union catalog approach exemplified by COPAC, an online public-access catalog composed of academic libraries in the United Kingdom. Suggest a method of integrating these two models of the union catalog.…

Describes an Edinburgh-based research project that is exploring issues related to reference work in digital libraries, the role of reference librarians with remote access users, library networking, and collaborative reference work. User experiences and librarian work patterns are related to the design of a prototype Web-based network reference…

Discusses Internet-based electronic content management in digital libraries and considers the future of academic libraries. Topics include digital technologies; content management systems; standards; bandwidth; security and privacy concerns; legal matters, including copyrights and ownership; lifecycle; and multilingual access and interface. (LRW)

Discusses changes that have taken place within library systems as a consequence of the emergence of new computer-based technologies. Highlights include using electronic documents; electronic libraries; digital projects; educational applications; and a case study of OASIS (Open Access Student Information Service), a document handling system in the…

This interview with Ian Winkworth explains the Hybrid Library of the Future (HyLife) project at the University of Northumbria (United Kingdom) that was developed to help achieve integrated access to combined electronic and printed library services. The focus of the project is not on the technology, but on the educational, social, and…

Relates the results of pilot studies of Internet use in academic libraries to the education of users in a digital library environment. Interviews users and information professionals and reveals a need to develop user education programs that emphasize types of digital collections, interfaces, hardware and software requirements, and…

Reviews global electronic access changes and their impact on library operations with particular references to developments at the Australian National University. Topics discussed include scholarly communication; user demands; information technology developments; library structures and organizations; management qualifications for librarianship;…

Describes the historical development of the Royal Netherlands Academy of Arts and Sciences Library, and examines the future of scientific libraries in a digital era. Discusses technological changes in the library's policies, services, and organization, and presents an economic analysis of these changes. A sidebar summarizes the library's steps…

Describes distance education experiments that studied delivery of library services directly to homes, and delivery via local study centers or libraries. Findings show that electronically transmitted documents could be delivered to homes using low-cost technology and that study centers or libraries could provide services to those who could not…