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Services to Remote Users: Marketing the Library's Role.
Peer reviewed Peer reviewed
Wolpert, Ann – Library Trends, 1998
Discussion of the impact of distance education on academic libraries focuses on marketing aspects. Topics include the rapid expansion of educational computing; the maturing of higher education; the World Wide Web as competitor to academic libraries; business purposes of academic libraries; distance education strategies; servicing market segments;…
Descriptors: Academic Libraries, Competition, Computer Uses in Education, Distance Education
Perspectives on User Satisfaction Surveys.
Peer reviewed Peer reviewed
Cullen, Rowena – Library Trends, 2001
Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user…
Descriptors: Academic Libraries, Competition, Electronic Libraries, Higher Education
As the Cursor Blinks: Electronic Scholarship and Undergraduates in the Library.
Peer reviewed Peer reviewed
Blandy, Susan Griswold; Libutti, Patricia O'Brien – Library Trends, 1995
Discusses the role of the academic library in training undergraduate students in research methods. Highlights include changes resulting from the electronic dissemination of information; the tradition of apprenticeship, journeymen, and master; information and knowledge; electronic scholarship; layers of learning in research in an electronic…
Descriptors: Academic Libraries, Assignments, Electronic Libraries, Evaluation Methods
Web Information Services at the University of South Africa: A Work in Progress.
Peer reviewed Peer reviewed
Hartzer, Sandra; Paterson, Brian; Snyman, Dorette; Thompson, Lisa; van Heerden, Louise; Vorster, Marza; Watkins, Ansie – Library Trends, 1998
Outlines progress initiated by the University of South Africa (Unisa) library to develop online support to distance-education users. Topics include a library skills training program delivered via the World Wide Web; research information skills; Internet course development; current awareness service; the library's home page; electronic libraries;…
Descriptors: Academic Libraries, Databases, Distance Education, Electronic Libraries
Library Automation, Networking, and Other Online and New Technology Costs in Academic Libraries.
Peer reviewed Peer reviewed
Pastine, Maureen; Kacena, Carolyn – Library Trends, 1994
Presents budgeting requirements that are needed to meet the electronic library needs in small- and medium-sized academic libraries based on library automation activities at Southern Methodist University (Texas) and a review of the literature. Highlights include cooperative ventures; fund raising; personnel needs; benefits of automation; strategic…
Descriptors: Academic Libraries, Budgeting, Cost Estimates, Costs
The Acquisitions Culture Wars.
Peer reviewed Peer reviewed
Shreeves, Edward – Library Trends, 2000
Librarians have paid insufficient attention to the conflict on college and university campuses about the role of print and digital resources in the library of the future. Effective communication with all sectors of the academic community, especially those maintaining a strong loyalty to books, will be essential as hybrid print and digital…
Descriptors: Academic Libraries, College Libraries, Communication (Thought Transfer), Electronic Libraries