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Download full textBrophy, Peter – 1995
In the field of total quality management (TQM), the term "customer" has been redefined to include all stakeholders, people who have an interest in the organization and its activities, from traditional customers to employees and society as a whole. The stakeholders of an academic library include: students, academic staff, university and…
Descriptors: Academic Libraries, Awards, Evaluation Methods, Faculty
Peer reviewed
Direct linkHasty, Douglas F. – Journal of Access Services, 2003
The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigious commendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001),…
Descriptors: Recognition (Achievement), Academic Libraries, Library Services, Awards
