Argues that librarians should and can develop new electronic information products to meet their users' needs and describes the development of three such products at the Graduate School of Management Library at the University of California, Los Angeles (UCLA)--the RATIOS file, the REF-LITE Project, and the expert system Who?Biz. (EA)

Reports the results of a study comparing the performance of commercial document suppliers with the performance of traditional interlibrary loan. The discussion covers comparisons of speed, cost, the effect of publication characteristics on speed and cost, and success rates, as well as implications of the findings for interlibrary loan services.…

Offers brief, critical reviews of recent scholarly and general works of interest to reference workers in university libraries. Titles covered include dictionaries, databases, religion, literature, music, dance, art and architecture, business, political science, social issues, and history. Brief descriptions of new editions and supplements for…

Describes a study undertaken by San Jose State University of business-related ready reference searches done at that library. The results suggest that within certain restrictions of patron questions, librarian training, search cost, and the database, ready reference online searches can be the most cost effective approach to providing business…

This policy statement begins by presenting the objectives of the Reference Collection Policy for Rutgers University's Alexander Library: (1) to describe the current state of the collection; (2) to articulate the goals of the collection; and (3) to provide users of the library with a clear and concise explanation of what is and is not included in…