This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…

Identifies the lack of an effective comprehensive management information system (MIS) as one major impediment to effective library administration and outlines a proposal for the development of a system based on a total systems approach, which would be made available to subscriber libraries through a network system. Twenty-three references are…

The consequences for the library of computerization at the University of Bradford (England) are examined. Options for the future development of library services are considered, with attention given to the lessons learned from and issues raised by the implementation of a new library system incorporating advances in information technology.…

Focusing on management decisions in academic libraries, this article compares management information systems (MIS) with decision support systems (DSS) and discusses the decision-making process, information needs of library managers, sources of data, reasons for choosing microcomputer, preprogrammed application software, prototyping a system, and…

It is argued that, with the emergence of new technologies, the traditional missions and "domains" of academic libraries and campus computing services need to be adjusted to support collaboration. Specific collaborative projects linked to strategic plans are recommended over forced mergers or overly ambitious multigoal projects. (MSE)

Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)

In academic libraries, neither technical services, public services, nor administration has escaped the impact of online information systems. Online catalogs, network systems, interlibrary lending, database searches, circulation control, automated technical processes, and an increasing number of non-book materials are part of a technological…

Changes occurring in college libraries as a result of automation are described, along with financial issues in library management, personnel issues, and changing patterns of collection development and resource sharing. New developments include online public access catalogs, computer-generated bibliographies, online search systems, and computerized…