Proper planning and assessment surveys of projects for academic library Web sites will not always be predictive of real world use, no matter how many responses they might receive. In this case, multiple-phase development, librarian focus groups, and patron surveys performed before implementation of such a project inaccurately overrated utility and…

The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users' needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities' online tutorial offerings.…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Describes the redesign of a CD-ROM database interface by the Congressional Information Service (CIS) that addressed the needs of novice, casual, and expert searchers in academic libraries. Topics discussed include the user profile, the task profile, redesign goals, interaction style, menu design and implementation, system structure and the search…

Two articles describe computerized reference systems created for college libraries in New York (Cornell and SUNY Binghamton) and at the University of Virginia, respectively. (TE)

Discusses the need for online help for end-users based on experiences with an online public access catalog (OPAC) at the University of Cape Town libraries. The concept of end users is examined, the role of search intermediaries in information systems is explained, and online help and systems design is discussed. (LRW)

Presents interview data from chemists at Cornell University (New York) who used an experimental electronic journal system. Highlights include a comparison of electronic journals and printed journals; characteristics of an ideal electronic system, including presentation of graphics and text, and its effects on user productivity; and implications…

Authority control improves users' access to a library's holdings by enhancing the ability to find and select materials. The AutoCat authority control system developed at Dickinson College (Carlisle, Pennsylvania) avoids the high initial costs of vendor clean up and Library of Congress authority tapes while reducing the labor involved in authority…

Library intranets require flexibility and efficiency and enhance the internal communication and collaborative nature of creating and organizing the institution's information. At the University of Houston Libraries, the focus was on public services, so little attention was given to the intranet--the tool every department relied on for quick access…

Detailed reviews of two legal information databases--"Laborlaw I" and "Legal Resource Index"--are presented in this paper. Each database review begins with a bibliographic entry listing the title; producer; vendor; cost per hour contact time; offline print cost per citation; time period covered; frequency of updates; and size…

The papers in this proceedings consider ways in which user friendly interface design may be used to make online systems in public and academic libraries easier to use, and thus more attractive to potential users. A short introduction by F. W. Lancaster is followed by nine papers: (1) "Linking the Unlinkable" (Michael Gorman); (2)…

Describes ANLI (Adaptive Network Library Interface), an interface to an academic library's online catalog that links documents through interactions with users. Topics addressed include relation to neural networks; system design issues, including network management; the architecture of the ANLI; and the ANLI as a research tool. (Contains five…

Offers suggestions for libraries selecting automated systems based on experiences at Purdue University. Highlights include the institutional context; long-term versus short-term benefits; involving staff and users throughout the process; request for proposals; negotiating contracts; evaluating vendors; and communicating. (LRW)

Discusses the role of end users in the design of a multi-format digital library project, ISLA (name derived from Spanish word for "island"), being developed at the University of Southern California library for the study of the Los Angeles region. Topics include spatial and temporal indexing; the geographic information system element;…