Since 2012, Cullom-Davis Library at Bradley University has used "Get It Now," an article delivery service from Copyright Clearance Center. It was initially added to fill a hole in the collection created by a 20% reduction in the library budget. In the succeeding 9 years, the service continued to be offered. However, changes were made…

For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

Describes a book availability study using the ACCESS retrieval and delivery system for the evaluation of library services. (CWM)

Noting that the primary function of electronic mail within research libraries has changed from interlibrary loan to administrative purposes in the last four years, this kit begins with an overview of the results of Association of Research Libraries (ARL) surveys of the use of electronic mail (e-mail) in member libraries conducted in 1984 and 1988.…

The University Library System at the University of Minnesota, Twin Cities Campus, is a decentralized system of 35 libraries spread over 3 campuses in 2 cities. This study evaluated the performance of two libraries in the system--Walter Library and the Institute of Technology Libraries--that provide document delivery services to assist faculty…

Using data on the cost of interlibrary loan, journal prices, and journal use, this article presents an economic analysis of the SUNY (State University of New York) Express consortium and the potential savings from consortium delivery of scholarly articles and joint collections development. Concludes that while considerable savings are possible…

On-campus networked personal computer (PC) usage at La Trobe University Library was surveyed during September 2005. The survey's objectives were to confirm peak usage times, to measure some of the relevant parameters of online PC usage, and to determine the effect that 24 new networked PCs had on service quality. The survey found that clients…

Survey of science faculty at Arizona State University and Washington State University on interlibrary loan (ILL) usage revealed a need for journals unavailable in the university library but a tendency to bypass ILL to obtain them. More efficient document delivery services are needed if subscriptions are canceled. (21 references) (LAE)

Explores the working relationship between Indiana University's Main Library Media Services department and the Instructional Media division. Examines the video collections, users and usage patterns, circulation by subject, and video/film classroom usage. Discusses a plan for the electronic delivery of visual media directly to classrooms, library,…

The Visual Image User Study (VIUS), an extensive needs assessment project at Penn State University, describes academic users of pictures and their perceptions. These findings outline the potential market for digital images and list the likely determinates of whether or not a system will be used. They also explain some key user requirements for…