Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews the literature on the development of full-text electronic libraries in the academic setting. Organizational factors can have impact on electronic library development and ultimate usability. Topics include strategic management, planning and implementation; system specification and design; document provision; user support and training; and…

Reviews two projects incorporating document delivery into ready reference and acquisitions and provides an analysis of four major document-delivery vendors, as part of a research project funded by the University of Montana (Missoula) Faculty Grant Program and the Mansfield Library. Findings support integration of document delivery within a…

Government agencies are adopting electronic-information-dissemination strategies which both challenge established dissemination structures and offer new access opportunities for all libraries. This article explores the implications of this change and describes the initiative of one medium-sized, non-depository library to become a government…

To prevent further erosion of their monographs budget and to allow for a modest number of new serial subscriptions to support changing curricular and research needs, librarians at Bowling Green State University (Ohio) decided to cut serial subscriptions and to subsidize article delivery from a commercial document delivery vendor. Discusses the…

Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…

To meet budgetary constraints and the rising costs of serials, Eastern Washington University (EWU) has defined a core collection for undergraduate education by linking journal holdings to a specific set of indexes. Describes the EWU core collection, resource allocation to academic departments, and implementation of a document-delivery pilot…

This book provides a resource to technical services managers in presenting and evaluating case studies of outsourcing programs in academic, public, and special libraries of the United States and Canada. A comprehensive overview of the options, outcomes, and assessments of outsourcing is offered; thus providing ways of managing contractual services…

Briefly describes the elements of document delivery and provides an introduction to four articles that discuss the planning and process of implementing document delivery in four university libraries. Major themes discussed include collection-development issues; user needs and expectations; and the reorganization of the libraries to incorporate…

Discussion of access versus holdings of academic library materials and the performance of document-delivery services focuses on work at the University of Liverpool (United Kingdom) that is investigating existing and future document supply services, including costs. Expresses concern regarding the low level of subject coverage by many of the…

Describes the restructuring of a traditional Interlibrary Loan Department at the Auraria Library, University of Colorado at Denver, into Information Delivery/Interlibrary Loan (ID/ILL) and its move to Collection Development Services. Discusses cost-effectiveness of ownership versus access; the collection philosophy; and components of the ID/ILL…

At the University of New Hampshire, serial publications took 80% of the acquisitions budget, yet staff knew less about that portion (6,000 titles) of the collection than any other. Librarians surveyed faculty to determine interdisciplinary use, cost of a "better" collection, acceptability of document delivery and interlibrary loans, and…

Using data on the cost of interlibrary loan, journal prices, and journal use, this article presents an economic analysis of the SUNY (State University of New York) Express consortium and the potential savings from consortium delivery of scholarly articles and joint collections development. Concludes that while considerable savings are possible…

Describes three projects at Louisiana State University libraries designed to utilize document delivery and electronic access to expand collections, identify faculty journal needs, and share resources among academic, public, special, and school libraries. Network developments, grant support, and needs assessment surveys are also discussed.…

This special issue contains eight papers from a conference on library collection development and networking issues. Discusses the library's role and the need for new policies; serial costs and recommendations for resource sharing; evaluation of academic periodicals; partnerships and the relationship of vendors and libraries; and models and trends…