This article uses the case study of developing a collaborative "out-of-hours" virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the…

This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

For higher education institutions in the United Kingdom there is a growing focus on improving student retention, encouraging academic engagement, and easing transition into university life. This article reports on the creation and outcomes of Head Start, a pre-induction online course created to provide students with a level of understanding of…

An analysis of Quebec academic libraries' direct reciprocal borrowing statistics from 2005 to 2010 reveals that the physical distance separating universities plays an important role in determining the amount of direct reciprocal borrowing activity conducted between institutions. Significant statistical correlations were also seen between the…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

As a concept, the next-generation catalog (NGC) is not new to librarians, who have been wishing for better OPAC interfaces for their integrated library systems (ILSs). The NGC has been the focus of discussion for more than 5 years now, from the 2006 report of the implementation of Endeca at North Carolina State University, to Marshall Breeding's…

Joint-use libraries have identified staff integration as a problem. Using focus groups, this project investigated the culture, professional ethics, and attitudes of staff in a public-tertiary joint-use library in Auckland, New Zealand. Findings show some difference in organizational cultures, but more variation at the lower level of roles and…

At the end of 2007, SirsiDynix introduced the first version of Symphony, its new flagship Integrated Library System (ILS). This article begins with a look at the evolution of Symphony, user reactions to Symphony, and Symphony's design and functionality. The authors, along with a team of librarians from various functional areas, have completed…

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

India is a huge country with a population of more than 1 billion. In India, by tradition, education and learning are highly valued. In fact, India has one of the largest higher education systems in the world, with regard to the number of institutions. Education is a necessity. It is the most effective instrument with which to imbue people with the…

This overview of academic libraries in Hong Kong highlights Chinese University, Hong Kong University, and Hong Kong Polytechnic. A history of Chinese University and its branch college libraries, library cooperation, and higher education in Hong Kong are noted. (EJS)

Examines the information infrastructure and the impact of information technology in India. Highlights include attempts toward automation; library networking at the national and local level; descriptions of four major networks; library software; and constraints of networking in academic libraries. (LRW)

The Nordic University in Agriculture, Forestry and Veterinary Medicine--the NOVA University-was established in 1995 to increase the cooperation between the Nordic agricultural universities. The NOVA libraries of the seven institutions and facilities involved wanted to show that they are a very useful partner in launching new ideas. They have the…

The learning resource center concept (integration of audiovisual and library services) with its constituent elements and historical development is examined. The adoption of the concept by the Ontario community college system is outlined, noting pertinent government documents. Thirty footnotes are listed. (EJS)

Included in the transcript of this semiannual meeting of the Assocation of Research Libraries (ARL) are the following: (1) papers by Sharon Hogan on the definition of data in an online environment, by John Black on ways of communicating data, and by Peter Wolters on data sharing and library networking in the United States and Canada; (2) a record…