This manual from the PC Working Group of Rutgers University Libraries is designed to help computer users to use electronic mail through computer networks effectively. There are two sections: MAIL commands, and VAX commands. The MAIL commands section includes step by step instructions for addressing, sending files, reading files, replying,…

Describes the implementation of an electronic mail system at the University of Calgary Libraries, and reports the results of a survey that examined user satisfaction with the system and usage patterns by library staff. Suggestions for the successful implementation of electronic mail systems are offered. (CLB)

Presents guidelines for identifying, evaluating, and selecting Internet resources based on a conceptual model and organizational framework of a collection development policy formulated at Cornell University's library. Topics include collection development in an electronic library and a taxonomy of Internet resources. (Author/LRW)

Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)