Purpose: This study aims to examine the characteristics of scientific publications that address the management of higher education institution (HEI) libraries from a sustainability perspective, through a bibliometric analysis, to contribute to the development of knowledge and to identify opportunities for further research.…

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

As the amount of online information continues to grow along with the changing landscape in higher education, academic libraries are facing changes where academic library leaders are navigating new challenges. Academic libraries provide different services depending on the institution. Institutions with fewer than 10,000 students were the target…

This article reports the findings of a research project which set out to identify and analyze changes in the mission statements of academic libraries within the context of their institutional strategies. The method used was an analysis of the mission statements of UK and German libraries and a questionnaire survey which was sent to all managers of…

Academic libraries have always been deeply associated with their collections, but the nature of those collections has changed radically as we have entered the digital age. As libraries continue to evolve, they will focus strongly on special collections while adopting a goal of providing access to as much other content as possible. The collection…

The article examines some of the non-routine challenges that an academic library director can expect to deal with during his or her career. Each challenge is discussed in a paragraph or two, beginning by characterizing the challenge as an animal that serves as a metaphor for unusual but nonetheless important conditions that can, sooner or later,…

Academic librarians should expand our understanding of what counts as an authoritative resource, and be unafraid to challenge long-established wisdom in this domain. Wikipedia is far from perfect, but neither is the Encyclopedia Britannica. Wikipedia is updated daily, while the Britannica is no longer printed. If we cling to the Britannica as a…

In response to a charge from the library administration, the Circulation Committee of the Harold B. Lee Library at Brigham Young University designed and implemented a thorough assessment of circulation policies. Using multiple assessment methods including surveys, focus groups, and statistical analysis, the committee determined that the…

Academic and library administrators are increasingly required to demonstrate efficiency in programs, services, and operations as well as effectiveness. An important component of efficiency measurement is identification of a relevant peer group against which to compare the administrative unit to determine relative efficiency. The two-fold purpose…

As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…

Assessment in United States higher education has become very important in recent years. Virtually all colleges and universities are now striving to prove through empirical evidence that they are committed to improving student learning. Created in late 2005, the US Department of Education's Commission on the Future of Higher Education was charged…

Since the late 1970s, the access services librarian or equivalent position has become commonplace in academic libraries, and degreed professionals have been sought for these positions since the beginning. In 2009, David McCaslin, California Institute of Technology, examined the place of access services in American Library Association-accredited…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Introduction: Our aim is to compare the advantages and problems of e-book acquisition identified in research literature to those experienced by two Swedish university libraries. Method: A literature review was used to identify the main issues related to acquisition of e-books by academic libraries. The data for comparison were collected through…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…