A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

Discusses the growing similarities between academic libraries and computing centers and proposes an organizational model for the union of the two into an information services center. The administrative and personnel implications of such a union are addressed. (Author/CLB)

The following papers were presented at a joint conference of the Colorado Library Association and the Mountain Plains Library Association (MPLA) in October 1986: (1) "Development of a Strategic Plan for the Harold B. Lee Library--A Model for Public Service" (Larry Ostler); (2) "The Library Committee in MPLA Libraries" (Ronald…

The Pacific Information Center (PIC) was established in 1983 to identify, collect, and record information about materials from and relating to the South Pacific region. The project involves sharing access and information among countries in this region. PIC, which works in conjunction with the University of the South Pacific (USP) Library, receives…

Since libraries make obvious targets for economizing, their existence is threatened. Librarians have plans to save them, but strong support is needed from trustees and administrators. Library-faculty partnerships, resource sharing, and the applications of communications and computer technology to bibliographic processes are discussed. (Author/MLW)

Discusses the need for new technologies and information delivery services in Greece, and describes current activities related to the support of Greek scientists and researchers. Highlights include data networks infrastructure; information centers; the National Documentation Center; library services, including electronic document delivery and…

Describes information technology projects in Kansas, including state library World Wide Web service; University of Kansas Medical Center's online information center; the Kansas Research and Education Network, comprised of elementary and secondary schools and higher education institutions; the state university's systemwide access to information…

Reports on a study of CD-ROM products in Nigerian libraries and information centers that gathered information about funding sources, users, hardware configurations, and training facilities through a survey of research, public, and academic libraries. Recommendations for future CD-ROM use are included, and a copy of the survey is appended.…