This study aims to examine the effects on users of social and cultural activities organized in academic libraries. In the study, randomly selected users from academic libraries in Türkiye were surveyed and the data obtained were analyzed using a descriptive statistical method. The findings show that library activities have positive effects on the…

The study aimed to examine the level of satisfaction of students with disabilities with library and information services in Saudi universities. The descriptive survey approach was used. The study sample consisted of 35 students with disabilities enrolled in Imam Muhammad bin Saud Islamic University in the Kingdom of Saudi Arabia. A questionnaire…

An academic library plays a significant role in providing information services to fraternities. However, persons with disabilities need special attention and specialized services. This study aims to identify the special needs of, and the services required by, persons with disabilities or differently-abled persons. The samples were collected from…

Modern academic libraries tend to provide services beyond traditional lending, reference, and enquiry services. Many are converged with other professional or student-focussed services such as IT, student services, academic support, or such learning resources as multimedia or print services -- often co-located in space and management structure. At…

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

This study is an assessment of Information Provision Services of Libraries in the 21st century in some selected academic libraries in Delta State. A descriptive survey was adopted in carrying out the research. The questionnaire was the instrument for data collection of which 62 were retrieved. Based on the findings of the study, it was recommended…

In December 2013, the Council on Library and Information Resources (CLIR) sponsored a workshop that explored the ways in which library and information technology services (LITS) organizations and academic institutions will need to evolve in the face of new challenges and opportunities. The workshop discussions, reflected in this paper, offer…

Demonstrating the value of library and information services has been a theme in library discussions in recent years. The application of many different approaches to evaluation has waxed and waned together with the development of theories of evaluation across the humanities and social sciences. Over the past two decades research and activity on…

The increased popularity of Google search engine in the daily routine in one's workplace and in the academic information seeking process is undeniable. "Googling" challenges the traditional skills of librarians as information providers and the role of library and information service provision in the digital era. This paper reports on the…

Discusses the provision of subscription-based information services to business and industry by the Lehigh University Library. The types of services available, the rates charged for specific services, the importance of speed and confidentiality, and the relationship between the academic library and the business world are reviewed. (JL)

Discusses practical aspects of measuring service performance in academic libraries. Outlines the local indicators developed and used in a library at the University of New South Wales. Lists quantitative and qualitative measures of information service used and proposes a meta-indicator that relates the resources needed to develop and maintain these…

In response to local demand, the University of Calgary Library established a fee-based information service for non-university clientele. The benefits from this service have been both intangible and financial. This article reviews the planning and implementation of the service and its future directions.

Investigates the effect of the Internet in references services in Malaysian academic libraries, and examines library professionals' perceptions of the importance of the Internet in reference work. Respondents felt the Internet has contributed positively to reference work and has enhanced their effectiveness and efficiency; however, a majority…

Forty-five electronic pathfinders were selected from nine Canadian university libraries to assess their degree of conformity to suggested guidelines in existing literature about pathfinders. Analysis revealed the guidelines were not uniformly followed, leaving some pathfinders more complex and less useful than others. Specific guidelines must be…

Discusses issues relating to costs of library and information services in the academic library in transition, reviews the functional cost analysis method, and presents selected data gathered from a larger study on the costs and value of various library services. Applications to a digital information environment are also discussed. (Author/LRW)