A primary role of any e-resources librarian or staff is troubleshooting electronic resources (e-resources). While much progress has been made in many areas of e-resources management (ERM) to understand the ERM lifecycle and to manage workflows, troubleshooting access remains a challenge. This collaborative study is the result of the well-received…

Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Defines criteria applicable to implementation of end-user online searching service in academic education library (ease of use, flexibility, administrative ease, security, compatibility with available equipment) and describes systems in four categories--software (front ends, downloaded subsets), gateways, user friendly vendors, and straight vendor…

This document presents the proceedings of a Regional Academic Library Symposium, "Brick and Click Libraries." Contributors are professionals from colleges and universities in the states of Iowa, Kansas, Missouri, and Nebraska. Papers include: "Library Web Site Redesign and Usability Testing" (Michelle Beattie and Susan Sykes Berry); "The…

Describes the development of a machine readable reference information file at the University of California at Los Angeles. The discussion covers factors affecting the database structure, the use of a sophisticated text management system to enter data onto microcomputers, and possible future implementations of the reference information system. (16…

The Statewide Library Computer System (LCS) has been an established operational resource-sharing system in Illinois for more than five years. Resource-sharing activities among the 27 participating academic libraries include contributions to OCLC, LCS interlibrary circulation, and access by Illinois Library and Information Network systems. Fifteen…

Summarizes four options for libraries that want to offer end user searching: end user systems (Bibliographic Retrieval Service's Afterdark, DIALOG's Knowledge Index); front-end microcomputer software (Sci-Mate Searcher, Pro-Search, WILSEARCH); gateway services (EASYNET); and local databases (now available on floppy and compact discs). Advantages…

An external user and an academic business reference librarian collaborated to design a Web site for members of the Association of School Business Officials (ASBO). This article describes the Web site's development and organization (accounting, budgeting, and related areas; technology and information systems; health and human resources; and finding…

This 16-article issue focuses on history, policy, services, users, organization, evaluation, and automation of the archival reference process. Collections at academic research libraries, a technical university, Board of Education, business archives, a bank, labor and urban archives, a manuscript repository, religious archives, and regional history…

The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)

Six articles describe various Internet applications, including a campuswide information system that uses Gopher; using an X Windows interface for Internet access; electronic text projects; the Nevada Academic Libraries information system; Multipurpose Internet Mail Extensions and electronic reference services; the Internet and OCLC. (Contains 61…

Provides several examples of drawbacks encountered when technological improvements are applied to the public access of library databases. Suggests that technological advances all carry some trade-off and that they should be employed cautiously. (NRP)