This procedure manual is designed to assist cataloging staff members at a university library through the 10-step process of barcoding and linking books classified by the Library of Congress system to the library's GEAC online computer system. A brief introduction provides background information on the project. The procedures involved in each…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

A study at the King Fahd University of Petroleum & Minerals (Saudi Arabia) revealed that the overall materials availability performance rose from 63.8% to 76% when library staff provided assistance. The major reasons for nonavailability of items were related to circulation policy, ownership, and user skills. (Author/AEF)