This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

The academic library has always provided electronic access to the majority of its available services to its patrons. Reference, research, instruction, and some library materials have been available online for more than a decade, but face-to-face interactions with faculty and students still defined the services and communication strategies of the…

With the advent of the big data internet era, the corresponding multimedia technology is also developing. At the same time, as an important place for students to improve their cognitive level and expand their knowledge coverage, the construction of knowledge and information in university libraries will have an important impact on the growth of…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…

The trajectory of U.S. higher education in the next 20 years is portrayed by some as an arc of potential disaster and by others as a slightly upwardly inclined plane that may have some dips along the way. Generally these scenarios focus on the teaching and learning program of higher education institutions and give very little attention to the…

In his article "The McDonaldization of Academic Libraries?" Brian Quinn explores to what extent and to what effect academic libraries have become "McDonaldized," according to the concept developed by sociologist George Ritzer. Quinn identifies a number of ways in which the four dimensions of…

Assessment and supporting data have become of increasing interest in librarianship. In this paper, we describe the development and implementation of the Northwestern University Library Acknowledgments Database tool, which gathers and documents qualitative data, as well as its component reporting function. This collaborative project and resulting…

The first section of this article reviews the literature on the changing face of reference, beginning with a discussion of the national decline in reference transactions, its causes, and the likelihood that online reference services might one day halt or reverse the decline. It then analyzes definitions of the term "reference," pointing…

Animated maps of the library stacks were integrated into the catalog interface at Pratt Institute and into the EBSCO Discovery Service interface at Illinois State University. The mapping feature was developed for optimal automation of the update process to enable a range of library personnel to update maps and call-number ranges. The development…

This column contains information on how students in graduate library and information science programs participate in a forum to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to state their visions for the profession, or to tell of research that is…

Purpose: The purpose of this article is to present the results of a research study conducted to assess the perceptions and opinions of 100 staff working in libraries on the impact of using IT on library housekeeping operations and information services, in eight central university libraries in India. Design/methodology/approach: Data gathering…

An automated retrieval system, adapted from a commercial warehouse application, has been installed at Georgia Southern University and has been well accepted by patrons and library personnel due to its reliability, efficiency, cost-effectiveness, and responsiveness. (Contains 1 figure.)

Intranets can be crucial tools in fostering communication within an academic library. This article describes the successful implementation of an intranet wiki at the San Diego State University Library & Information Access. The steps involved with implementing, marketing, and supporting the MediaWiki software are described, and the results of a…

Successful disaster response is an exercise in managing human resources under very difficult conditions. Catastrophic disasters can disrupt both the physical communication networks and the social networks critical to efficient response and recovery. While a well-designed disaster plan serves as a framework, it often requires communication and…

This case study from the University of Nevada, Las Vegas, University Libraries, which has one main library, three branches, and more than 110 staff, illustrates one approach to using new technologies as additional methods for internal communication. At large academic libraries, communication within the organization can be challenging. The…