This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how Association of Research Libraries (ARL) members currently provide printing services to their users and how the costs of those services are covered. Of the 122 members surveyed, 62 responded. Included in the responses was information on main, law,…

This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…

Most of 814 academic libraries surveyed allow onsite access to unaffiliated users, and many give borrowing privileges to certain categories of users. Use of library computers to access library resources and other computer applications is commonly allowed although authentication on library computers is increasing. Five tables show statistics.…

This report examines the newly proposed systemwide library plan of the California State University (CSU), which will govern the planning and development of library space on CSU campuses for the next 10 years. The commission's report evaluates the state university's updated library space standards and discusses policy issues that relate to on-site…