Since 2012, Cullom-Davis Library at Bradley University has used "Get It Now," an article delivery service from Copyright Clearance Center. It was initially added to fill a hole in the collection created by a 20% reduction in the library budget. In the succeeding 9 years, the service continued to be offered. However, changes were made…

In fall 2019 the Access Services and User Engagement librarians at the Woodbury University Library undertook to identify campus library marginal and nonusers among faculty and students. We administered an online survey and conducted follow-up, one-on-one interviews in an effort to understand: (1) Why some Woodbury community members visit the…

J. Paul Leonard Library at San Francisco State University launched a web-scale discovery service, branded as OneSearch in 2013. Before that, Leonard library had been using Google Scholar since 2006. This study gathered usage data on OneSearch and Google Scholar from the library OpenURL link resolver, SFX, and the interlibrary loan server, ILLiad,…

The Library and Information Center (LIC) of Patras' University and the Hellenic Open University Distance Library and Information Center constitute two academic libraries that serve two different academic institutions types. By the time of the first phase of the outbreak (spring 2019) they attempted to respond multidimensionally to the emerging…

Engineering librarians at Texas A&M University in College Station partnered with the university's College of Engineering to provide information assistance to students participating in Aggies Invent, a series of 48-hour design competitions conducted in the college's makerspace. To assess the impact of librarian-student consultations, the…

As academic libraries are instituting 3D printing into their services, assessment of these programs is necessary. This paper analyses the 3D printing program at an academic library from inception through the one thousandth print request. Information such as who was using the library's 3D printers, were they associated with specific departments on…

This case study analyzes seven years of data on Course Reserves, a service that allows instructors to provide to their students instant access to readings without either the instructor or the student needing to find access on their own. We sought to identify trends in academic discipline, data format, semester, and faculty member. Using Tableau to…

Drawing on an original methodology using citations, downloads, and survey data, this paper analyzes journal usage patterns across 28 Canadian universities. Results show that usage levels vary across disciplines and that different academic platforms varied in their importance to different institutions, with for-profit platforms generally exhibiting…

Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.

This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…

Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations,…

This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

This study analyses fifteen months of circulation data from a popular titles collection at a regional campus undergraduate library. To better understand how popular titles collections in academic libraries are used, this data analysis shows a breakdown of use amongst the entire campus population (students, faculty, and staff). Faculty are the most…

There is a great deal of literature exploring the subscription and purchase models available for streaming video. However, explorations into the use of streaming video and how it compares to that of DVDs have not been done. The author identified a sample set of films at Penn State University Libraries owned in DVD format and available on the…

The Bern Dibner Library of Science and Technology at NYU-Tandon School of Engineering adopted an assessment methodology that was central to the librarians' understanding of current environmental issues and their attempts to craft a better user experience. This method of gauging and analyzing occupancy revealed problem areas and was an invaluable…