This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Describes the inclusion of interlibrary loan services in the reference department of the science and engineering library that accounted for a large percentage of the interlibrary loan activity, based on experiences at Baylor University. Staffing, interlibrary loan statistics, and faculty needs are discussed. (LRW)

Addresses the hypothesis that a shift toward more widely-available, less comprehensive workstation indexes is changing the nature of academic library research (based on statistical data from the chemistry library at the University of Illinois at Urbana-Champaign). Topics include an explanation of Zipf's "Principle of Least Effort" and…

Analyzes results from a study of academic libraries in the Southeastern United States and their compliance to the Americans with Disabilities Act. A total of 136 community college, college, university, and special academic libraries, in both the private and public sector, completed the survey (24.68% response rate). Statements at the end of the…

The "American Library Directory[TM] 2002-2003," in two volumes, provides access to comparative data, additional resources, and sales prospects for the United States and Canadian library communities. Containing full profiles on public, academic, government, and special libraries, the totally updated 55th edition is organized by state and…

The Australian and New Zealand academic library statistics for 1996 provide data on overall staffing, services, collections. expenditures, and population in 43 Australian and 7 New Zealand academic library systems. Includes amendments to the 1995 statistics. (PEN)

Describes the use of questionnaires and interviews for a study on the use of Abubakar Tafawa Balewa University Library (Nigeria) by international students. Problems faced by students are highlighted, including the language barrier, new services, and unfamiliar library terminology. (Author/LRW)

Describes a correlation method for calculating reference statistics using weekly door counts that was tested at the University of South Carolina while studying a sampling technique for collecting reference statistics. Results indicate this method may offer libraries an accurate and less time-consuming procedure for keeping reference statistics.…

The kit and flyer examine library photocopy operations, including services, personnel, equipment, and financial management practices by member institutions of the Association of Research Libraries (ARL). To find out about these operations, ARL surveyed its 112 members, and received 93 replies. Forty-nine academic libraries (58%) described their…

This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how many Association of Research Libraries (ARL) libraries offer fee-based services to their external users, the procedures and organizational structures of such services, and the factors that contribute to a successful fee-based service program. For…

Outlines techniques of utilizing interlibrary loan (ILL) statistics to establish productivity and staffing patterns to evaluate library services and reveal staffing needs. This article also presents results from an ILL workload and staffing study in Alabama academic libraries. Results are displayed in table form. (JMV)

Explores tour trends in academic Association of Research Libraries (ARL), specifically examining the prevalence of several tour formats, including guided, self-guided, and virtual Web tours. Results from a survey conducted in November 2000 include statistical information about tour administration, audience, and structure, as well as perceptions of…

This report is the unofficial, pre-publication summary of Louisiana 1994 IPEDS (Integrated Post-secondary Education Data System) academic library statistics forms. The primary impetus for this publication is to provide Louisiana academic library directors a timely and more user-friendly presentation of IPEDS statistics. Libraries are grouped…

This report is based on information from the 1994-95 IPEDS (Integrated Postsecondary Education Data System) Academic Libraries Survey. IPEDS is the U.S. Department of Education's vehicle for collecting data from all postsecondary institutions in the United States. The tables in the report summarize library services, library staff, library…