This workbook in library skills is designed to acquaint students with the facilities and resources of the North Dakota State University Library. Each chapter includes a brief discussion of the topic and a worksheet. The following topics are covered: (1) library tour; (2) the online catalog; (3) term and subject searches using the online catalog;…

Discussion of the information services offered by American university libraries begins with historical background. Topics related to contemporary reference service are then covered, including goals and priorities; fees; management; measurement; unobtrusive testing; reference personnel; and the online revolution. The future impacts of changing…

A survey of 83 academic public service librarians to ascertain the extent to which they were aware of, involved in, or affected by retrospective conversion projects found that the role of public service librarians in such projects is limited. A need for improved communication between public and technical services librarians is indicated. (13…

Argues that reference librarians serve as consultants at the point of interaction as they educate patrons in the use of the online catalog and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point of use instruction. (10 references) (MES)

Description of the way in which some essential features of pathfinders have been incorporated in the online library catalog at Lehigh University discusses factors involved in record design, provides examples of records used with a GEAC Integrated Library System, and suggests several ways of implementing pathfinder records online. (CDD)

The purpose of this manual is to acquaint desk assistants (whose two major functions are to provide information and to instruct patrons how to use library materials) with the services, policies, and procedures of the Reference Department and Jackson Library at the University of North Carolina, Greensboro. Information is presented about: their…

Libraries in distance education universities such as Athabasca University in Alberta, Canada, are faced with special difficulties when seeking ways to reach out to their students to expand their understanding of libraries as information sources and provide them with the skills to tap library and other information sources. However, developments in…

Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)

In spring 1994, a survey on reference service policies was mailed to 119 members of the Association of Research Libraries (ARL). Seventy-one responses (60%) were received from libraries that offer reference services on a college or university campus. Less than half of the responding libraries have written policy statements, and of those that did,…

The role of academic reference librarians is taking new shape with the continuous development of library technologies. In addition to their traditional bibliographical, academic, and personal competencies, librarians also have to possess technological expertise in order to gain access to automated library processes both for themselves, and for…

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…

Considers the changing nature of academic libraries in light of new technology and offers suggestions for libraries to keep patron use and interest. Highlights include metadata and MARC formats as opposed to commercial standards; OPAC marginalization; digitization; distance education; institutional allegiance; ethics and competition; and the need…

Discussion of the influence of technological developments on social change focuses on the effects of information technology on academic reference librarianship. Highlights include reference skills; electronic resources; microcomputer technology; online catalogs; interaction and communication with users; the need to teach information skills; and…