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Direct linkColón-Aguirre, Mónica – Education for Information, 2017
This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…
Descriptors: Service Learning, Academic Libraries, Librarians, Users (Information)
