Service-learning is an important practice in higher education, allowing institutions to combine essential campus functions of research and learning with meaningful engagement in the community. As service-learning has made its way into institutional strategic plans, libraries have sought to support this work by integrating community engagement into…

As academic libraries are instituting 3D printing into their services, assessment of these programs is necessary. This paper analyses the 3D printing program at an academic library from inception through the one thousandth print request. Information such as who was using the library's 3D printers, were they associated with specific departments on…

Cohesive integration practices within 'one-stop' student support services are critical for student success, however empirical studies in this area are limited in number and scope. This case study addresses this gap by exploring the lived experience of staff and managers who support students at a regional Australian university's integrated student…

This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library's learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

This piece introduces the Des Moines University Library's Research and Scholarly Communication Peer Associate Program, focusing on the curriculum of a five-day summer institute developed for graduate medical and health sciences students and rooted in a critical information literacy framework. The authors outline the institute's philosophy and…

From 2008 to 2014, the Council on Library and Information Resources (CLIR) administered the Cataloging Hidden Special Collections and Archives program, which granted funds to catalog "hidden" collections of high scholarly value. Generously supported by The Andrew W. Mellon Foundation, the program awarded more than $27.4 million to…

There has been a wave of interest in UK academic libraries in developing services to support student well-being. This paper identifies three fundamental and interrelated issues that need to be addressed to make such initiatives effective and sustainable. Firstly, well-being has to be defined and the impacts of interventions must be measured in…

This article presents the University of South Florida's Virtual Book Club, created and continually improved during a time of social isolation (COVID-19 pandemic). Implementation steps taken are discussed, presenting practical considerations to others who may wish to replicate this program. Additionally, this article explores findings from a…

In January 2018, Nova Southeastern University opened the NSU Writing and Communication Center (WCC), an innovative academic work environment that offers writing and communication assistance to all 20,000-plus NSU students. A key component of the WCC is its online writing and communication resources. These resources are made available to all NSU…

This article discusses the history, purpose, and services that make up the Grand Valley State University Knowledge Market. The Knowledge Market is made up of faculty and staff directors leading four unique groups of specialized student-consultants who collaborate with their peers. While each service has a unique specialty, The Knowledge Market…

In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…

This project report describes the rationale for moving a one-shot library teaching session on advanced searching for systematic reviews to a flipped classroom approach (e-learning ahead of face-to-face teaching) and the process this took. It examines the e-learning and active learning elements designed to support learners engage with challenging…

As our society continues to evolve at an ever-increasing rate, our higher education institutions, and the services they provide, must keep pace with societal changes in order to ensure that those services stay current and relevant. This program evaluation examines one such service, the research consultation model in University Libraries at the…

The spring of 2020 surfaced unprecedented challenges, with a global pandemic and societal unrest initiated by highly publicized police killings of citizens in Minnesota, Kentucky, and elsewhere. Although for many people throughout the US and Canada, the confluence of events has brought a new level of awareness and new vocabulary for such issues as…