While many LIS publications have focused on Wikipedia, no LIS study has used intersectional class analysis to consider the site as a transmitter and reproducer of hegemonic ideology. Using both Antonio Gramsci and LIS theorist Michael Harris as starting points, this paper argues that Wikipedia is predicated on a philosophy of pluralism that serves…

Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…

Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…

Discusses the concepts of accountability and quality assessment in higher education. Topics include performance indicators in academic libraries, including international standards; factors affecting the reliability and validity of data, including consistency, ease versus utility, and values; and recommendations for research libraries. (LRW)

Discusses issues facing research libraries relating to information technology and access to information. Considers the proliferation of digital information; the reliability of digital information; traditional library roles in the support of scholarship and research; future issues; and current projects relating to digital information. (LRW)