For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

Many factors and pressures affect decisions made in UK university libraries on opening hours especially 24/7. This article reports on a project to examine the decision-making process, influential factors, and stakeholders. A workshop for senior library managers in the East Midlands was held to gather data and share experiences. From analysis of…

The purpose of this study was to explore the adaptive measures that academic libraries perform when implementing and operating a 24-hour schedule. Five in-depth interviews were conducted with current managerial-level librarians at 24-hour academic libraries. The exploratory interviews revealed similar measures for security, budgeting, employee…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

At least since the early 1990s, academic libraries have been merging Circulation and various other related functions into a single department typically labeled "Access Services." In many cases, however, that merger has proven to be administrative rather than functional, with minimal integration of common workflows. This article describes…

This study categorizes 6959 reference desk transactions to determine how many of the queries require the attention of a librarian. Results indicate that 89% could likely be answered by non-librarians. From the results of this and other studies, the author explores the cost-effectiveness of staffing a traditional reference desk with librarians.…

Based on an analysis on the features and problems in the libraries of some newly-upgraded local undergraduate institutions, this article finally comes to a series of management countermeasures.

A survey of academic libraries which were members of the Association of Research Libraries in 1983-84 studies the organizational patterns that exist for collection development. Findings reveal that, although a variety of patterns exist, the one outstanding development has been the upgrading of the unit responsible for collection development.…

Argues that the traditional division of public and technical services in academic libraries and the corresponding designation of librarians according to function are being challenged by technological change and budget restraints. It is suggested that new systems of collegial management and subject specialization may be the wave of the future.…

Reviews the influences of organizational evolution and intentional change, library posture toward collection development, personnel management, and human perspectives on the establishment of an administrative framework for achieving collection development goals. (Author/EM)

Discusses four potential problem areas in the employment of temporary librarians in a variety of positions in academic libraries--orientation, supervision, acceptance and integration, and utilization--and notes the influence of time limitations on the work environment. Solutions are suggested, and further research is proposed. Fourteen sources are…

The major purpose of this brief descriptive study was to determine the levels of professional and support staffing within the administrative, technical, public, and media services areas of Pennsylvania's private college libraries. The study also includes comparative data on student assistant staffing. Questionnaires were mailed to library…

A discussion of academic library management during retrenchment looks at a variety of issues, including staffing needs in the labor-intensive library environment, acquisitions budgeting, interlibrary cooperation (ownership vs. access to resources), entrepreneurship and strategic planning for problem solving, and use of total quality management…

Describes an evaluation of variability in the percentage of subject searching in an online catalog among branch libraries of one university. The results reported include variability by time of day, day of week, and week of semester. The value of this type of information for library administration is discussed. (CLB)