Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…

University libraries have had to provide acceptable noise levels for many years and this pressure has not diminished in the twenty-first century. Library space has to be utilized to ensure noise levels are best managed. A study was undertaken across four university libraries in South Florida to determine how universities utilized their limited…

The authors compared Web usability definitions, collected from library professionals at academic institutions of the Association of Research Libraries (ARL) through online surveys in 2007 and 2012, to determine whether library practitioners' perspectives had altered as information technologies evolved during this time. The authors applied three…

In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users'…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

As federal government information is increasingly migrating to online formats, libraries are providing links to this content via URLs or persistent URLs (PURLs) in their online public access catalogs (OPACs). Clickthrough statistics that accumulated as users visited links to online content in the University of Denver's library OPAC were gathered…

Tufts University Hirsh Health Sciences Library created a Facebook page and a corresponding managing committee in March 2010. Facebook Page Insights data collected from the library's Facebook page were statistically analyzed to investigate patterns of user engagement. The committee hoped to improve posting practices and increase user engagement…

This study explores the library needs of students and tutors of Allama Iqbal Open University (AIOU), utilization level of the library facilities and resources, the problems in the use of library, and suggestions for improvement of library facilities for students and tutors. Data collected from 4080 students and 526 tutors belonging to 15 different…

The intent of this study was to aid academic librarians in examining their perceptions of the future of higher education, engaging disciplinary faculty members to understand their views, and determining actions to take to shape the future. In this mixed methods study, scenarios about the future of higher education served as the basis for…

Describes a new analytical tool, data envelope analysis (DEA) model, which can provide better understanding of the efficiency of academic research libraries. Reports the results of a study using 1994-1995 Association of Research Libraries statistics together with expert judgments, in terms of constraints, to make the model more applicable to the…

Columbia-Greene Community College (Hudson, New York) takes a yearly 10% statistical sample of its entire circulating collection, noting the call number, acquisition year, and circulation record of each book, in order to determine the pattern of book use over the preceding 2.5 years, and to facilitate the development of an acquisition pattern that…

This reexamination of earlier forecasts and statistics related to research library growth--Purdue studies first published in 1965, data and forecasts from Fremont Rider's 1944 book--shows mixed results for evidence of continuing rapid growth of collections and acquisition expenditures and marked decline in acquisition rates. (16 references) (EJS)

Discussion of faculty's subscription demands at academic libraries focuses on an analysis of journal citations from a decade of social science theses at the library of California State University at Long Beach that was conducted to supply quantifiable data to support decisions for journal purchases, cancellations, and placement in storage.…

This report describes a use study designed to facilitate the selection of books that will be needed and used by identifying heavily used subjects and publishers in an academic library's collection of nursing books. Discussions include the study background and significance, study limitations, and basic assumptions. In addition, the procedures for…

Argues that a mix of quantitative and qualitative measures is most efficacious in library collection analysis. Cases drawn from the literature in which a combination of these measures was profitably applied are considered, and the types of software packages for purposes of data manipulation are discussed. (Contains 15 references.) (KRN)