A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Discusses the application of new generation, external broadband telecommunications networks to academic library reference services. Several of the prominent networks are described, a selected bibliography of 20 recent publications is provided, and addresses for obtaining further information are listed. (CLB)

Minutes from the 1984 Membership Meeting of the Association of Research Libraries include the full-text of four presented papers: "The Next Generation of Telecommunications Systems" (William F. Utlaut); "Structure of the Present Telecommunications Network" (Donald J. Muccino); "Alternatives to the Bell System" (C.…

Different views on the future of research libraries are presented in this collection of papers from persons affiliated with the State University of New York (SUNY) at Albany. Joseph Z. Nitecki (library director) discusses the effect of social change on library missions, operations, and procedures. Warren F. Ilchman (vice president for research and…

Reviews the history of the network that supports the MELVYL online union catalog, describes current technological and policy issues, and discusses the role the network plays in integrating local automation, the union catalog, access to resource databases, and other initiatives. Sidebars by Mark Needleman discuss the TCP/IP protocol suite, internet…

Summarizes status of academic libraries at beginning of 1980s in relationship to changes in broader society and technologies powering new communication networks (computers, video, teletext and videotex); outlines strategies for educating future library professionals; and forecasts how technologies might impact academic library beyond present…

Describes major developments in book approval plans used by academic libraries for acquisition and for information dissemination and document distribution services based on approval-like concepts. Topics addressed include publishers; marketing; the impact of library automation; value-added services; the economic climate; the influence of…

This paper examines the history of academic libraries with special emphasis on the beginnings, growth, and progress in the uses of technology in those libraries. The earliest libraries were maintained for the preservation of knowledge and information. Access to the items in these collections was limited. With the growth of higher education in the…

Discusses the interdependency between academic libraries and state library agencies, and describes a survey which assessed the needs of Pennsylvania's academic libraries that could be addressed by state library agencies. The needs discussed include advocacy of academic libraries, linked systems protocols, telecommunications, and new technologies.…

Discusses factors to consider when estimating the number of public access terminals (PACs) or workstations needed in public and academic libraries for online catalogs, including building size and layout, physical facilities, resources available through the system, peripheral equipment, graphical user interfaces, remote users, system capacity, and…

This study explored recent developments related to the application of telecommunications technology in academic and research libraries. The study focused on 4 topics and 10 libraries exemplifying the topics that were selected for case study. The topics and case study libraries are: (1) local area networks--Cornell University and the University of…

Describes telecommunications and networking developments in Australia that provide increased communication and cooperation opportunities for libraries, as well as linkages to international information sources. Staff attitudes, document access and supply, the current situation of Australian academic libraries, and the concept of a distributed…

Describes the use of LINKWAY, an IBM hypermedia software product, to provide extended access to library collections and services in the Indiana State University Library Automation Network (SULAN). Implications of providing extended easy access for library services, user instruction, collection development, and resource sharing are considered.…

Official opening statements, organizational reports, and papers on libraries in a technological world, which were presented at the 1983 International Federation of Library Associations (IFLA) conference include: (1) welcoming addresses by Franz Georg Kaltwasser and Mathilde Berghofer-Weichner; (2) opening speeches by Else Granheim (IFLA president)…

Discusses the impact new technologies (particularly those of computers and telecommunications) and networks (bibliographic utilities, distributed networks, local area networks) will have on academic library buildings in terms of collection space and access, staff space and organization, user needs, changing functions and functional relationships,…