Despite research pointing to the crucial role nonacademic staff play in student success in higher education, large-scale reform efforts at community colleges and elsewhere typically focus little direct attention on interpersonal interactions between students and staff. Caring Campus is a program developed and administered by the Institute for…

Even as the number of students attending college has more than doubled in the past forty years, it is still the case that nearly half of all college students in the United States will not complete their degree within six years. It is clear that much remains to be done toward improving student success. For more than twenty years, Vincent Tinto's…

Previous research and retention interventions have been primarily targeted towards the freshmen, first-year experience (Gardner, Pattengale, & Schreiner, 2000; Pattengale & Schreiner, 2000) and yet, sophomores are a uniquely vulnerable group with increasing levels of dissatisfaction and attrition (Boivin, Fountain, & Baylis, 2000).This article…

Faced with high rates of student attrition, Santa Barbara Community College (SBCC) established a committee to assess the effectiveness of the college's support services; review research on student retention; and recommend ways of improving student success through academic skills assessment, student academic advisement, articulation and…