Colleges and universities typically assist students with learning disabilities. In Canada, such programs are legally mandated to ensure equal access to educational opportunities. However, there is little in the current research literature on the experiences Canadian students with learning disabilities have with using assistive services provided by…

The 2015 Calls to Action from the Truth and Reconciliation Commission of Canada (TRC) prompted universities to consider Indigenization. Subsequently, in recognition of the need for a prior step, decolonizing became the focus. At York University (Toronto, Canada), while faculty hiring policies and curriculum development addressed some aspects of…

Unlike university classrooms, academic support services provide students opportunities for enactive mastery of a skill with immediate feedback in a low-risk learning environment. Given that this environment likely alters affective states, this study tracked support-seekers' perception (n=107) of their anxiety and confidence before and after…

In the past decade, extra-institutional file-sharing and homework-help websites have gone from being small-scale operations to large corporate businesses. File-sharing and homework-help websites threaten academic integrity when students use assessment work sourced from these sites as if it were their own. However, little is known about how…

The findings presented in this paper look at the motivations of volunteers who supported English for Academic Purposes students at a self-access Language Learning Centre at a university in Canada. It also importantly sheds light on the motivations of a less investigated aspect of volunteerism, that of non-native English speakers who provide…

Writing centres play a vital role in supporting all forms of student academic writing in higher education (HE) institutions, including digital writing projects (DWPs)--multiliterate and multimodal, often video-and-audio-based projects, produced using digital technologies. The importance of writing support for multimodal composing is evident in…

This study explored the experiences of former first-year students who had been institutionally dismissed from an undergraduate health program in a large Canadian university. Using a qualitative narrative inquiry, 20 individual interviews were conducted with 10 former students. Challenges connecting with faculty, large classes, and academic…

This study focuses on the practices implemented by tutors, considering education professionals, especially teachers, on the one hand, and on the other, non-education professionals, namely students. Interviews with 24 tutors, inspired by the explicitation interview technique, enabled us to determine that the nine most frequently implemented…

Peer educators, central to the work we do in academic support and more broadly in higher education, have deep impacts on student learning, development, and success. The ways that academic support professionals in the field make sense of their relationships with peer educators can impact the structure, function, and efficacy of support programs and…

Students with lived experience in government care can face significant challenges in their lives and their educational journeys. Students entering higher education may be simultaneously transitioning out of government care and grappling with the complexities of a new educational system. Students formerly in care are more likely than the general…

Although the effectiveness and experiences of computer-based examinations is a widely investigated area of research, the question of whether and how computer-based assessment limits or heightens the experience of negative test emotions remains largely unexamined. Drawing from the control-value theory of achievement emotions, we investigated…

With attendance rates at library workshops and events in decline, the authors looked to data from practice to help the field move forward. Using survey responses from providers of 161 library workshops across Canada and the United States, the authors examined 10 key variables that are widely believed to impact attendance rates (topic, month, time,…

International students have been a dominant topic in Canadian government and institutional strategies in recent years (Tamtik, 2017; Trilokekar & El Masri, 2020). As of 2019, the Canadian Bureau of International Education (CBIE) reports over 600,000 international students in Canada across all levels of study. In the midst of the COVID-19…

Purpose: The goals of this project are: (1) Identify existing components of academic integrity policies and procedures related to contract cheating; (2) identify gaps in existing academic integrity policies and procedures related to contract cheating; (3) evaluate the policies and procedures against existing standards for post-secondary education…

Universities in Canada are increasingly attracting international students, but few studies have examined their academic and social experiences. This research identified the key supports and barriers for international students in order to make policy-relevant recommendations. This convergent mixed-methods study combined survey (n = 104) and…