Background: While surveys that measure readiness for online learning are not new, gaps exists in ensuring such tools are student-centered and directly inform student support strategies. Thus, a new orientation support program was creating for all incoming online students at a large public university. The Online Readiness and Student Success…

Over the last two decades higher education has experienced continuous growth in online education, with students and faculty enjoying the flexibility. With that flexibility came new pedagogies, new course preps, and a new era of teaching, learning, and academic planning. Just as those in the classroom had to modify behaviors and strategies,…

Higher education institutions need to be responsible for understanding the characteristics and qualities of learners who decide to take courses with them; online vs. on-campus and what it takes to keep them learning at an institution. Taking heed and modifying structures, communications, and services will help learners and institutions in this…

While there is a lack consensus as to whether orientations for online students should be completed on campus or online, research suggests that having an in-depth orientation and onboarding process increases the academic preparedness of online students and, consequently, improves retention. This action research study attempted to evaluate the…

Online learning in higher education continues to grow due to the flexibility it offers learners. Adult learners choose online learning at a rate much higher than residential learning. Adult learners in the online environment tend to be retained at a lower rate. To counteract lower retention rates, understanding student needs through targeted…

As the growth in technology enables academic institutions to offer online courses to students globally, it is essential for universities to provide quality services to meet the needs and expectations of learners. Student retention in online courses is one of the challenges facing universities today. This is an important concern and should be…

Higher education remains embroiled in transition driven by cost of attendance, technological advances, globalization, hyper-competition, and stakeholder expectations. Concurrently, advances in online education have prompted increased integration within the educational enterprise. Not only are modern institutions faced with the necessity to respond…

Persistence in online learning experiences has been perceived as chronically lower than in face-to-face learning, but a comprehensive understanding of this phenomenon has proven elusive. As online learning opportunities continue to expand, a better understanding of how learners and faculty perceive persistence is needed to foster this continued…

A review of distance education accreditation policies and standards written by the six United States regional accrediting commissions and two national accrediting organizations: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges - Commission on Institutions of Higher Education; the North Central…

First Generation undergraduate students from low-income households (FGLI students) continue to have substantially higher dropout rates than non first generation students or students from more affluent households despite numerous efforts over many decades to improve graduation rates among this group of students. The purpose of this research is to…

Pressure exists to attract and retain students in higher education. Online educational programs have the potential to increase the number of students who can enroll in degree-bearing institutions. Explored in the qualitative study using a modified three-round Delphi technique was the phenomenon of consistently lower student retention rates in…

Education, in its traditional format, has rapidly changed as a result of technological advances. The present study examined what online degree seekers, at the undergraduate and graduate levels, express as their perceived needs for student support services and to what extent participants perceive these needs to be met. This study, the first…

Universities are quickly moving from brick and mortar toward online classroom settings. The online setting provides students with increased accessibility and flexibility to attend classes they would normally be unable to attend. Unfortunately, for those students who never attend classes on campus, many campus resources are not accessible. Students…

Using the experience of the University of Illinois at Springfield's College of Liberal Arts and Sciences at the as a foundation for discussion, this paper addresses the provision of student support services to distant students within the context of development and expansion. Specific issues for consideration include: integrating student support…