Background: The transition from primary to secondary education can be difficult for children. This paper reports on an intervention in the Netherlands known as the Talent Classrooms (TC), which aimed to support students' primary-secondary school transition. The goal of TC was to increase the match between the personal environment of the student…

Most tertiary institutions have adopted the peer-tutoring approach to complement the traditional method of teaching and learning. The successful utilization of peer-tutoring as a teaching and learning strategy is determined by the effective administration of the entire process. This qualitative study investigated how the peer-tutoring process was…

Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Indirect and direct assessment methods have a long standing history in college learning centers. Being more resource-intensive and time-consuming, direct assessment methods are often underrepresented in the literature and in practice. This paper presents a case study of how a pretest-posttest assessment initiative was designed to measure student…

This phenomenological study examined students' experiences with the academic support services provided during their enrollment at an Early College High School (ECHS) in South Texas. The participants in this study earned an associate degree from a community college while enrolled in an ECHS. Semi-structured one-on-one interviews were conducted with…

Studies indicate that minoritized students attending Predominantly White Institutions (PWI) may struggle with engagement and establishing a sense of belonging. Peer mentoring may play a role in enhancing these opportunities to foster academic performance and retention. The sense of belonging and engagement for minoritized students at a PWI is…

CUNY ASAP is a three-year program offering comprehensive student support, financial aid, and structured pathways. The program has served over 100,000 students since 2007 and been replicated across seven states. ASAP's primary goal is to increase the completion of college associate degrees. Specifically, the comprehensive intervention is expected…

In South Africa, many students enter university without the skills required for success in higher education. Extended curriculum programmes (ECP) were developed to provide students who showed potential but were underprepared with the necessary foundations to achieve success in higher education. Student support services are essential to student…

At English Medium Instruction (EMI) universities, where the English language is used to teach academic subjects in countries where the first language of the majority of the population is not English, students are required to undertake a preparatory year English language program before they are permitted to commence their chosen field of study. The…

Nearly ten percent of the first-year class at the University of Mississippi go on Academic Warning or Academic Probation each semester after their first-full semester at the University. During this time, the student's GPA is below a 2.0, which requires them to take the EDHE 101: Academic Skills for College course, if they plan to return to the…

This study examined how mentoring services offered at a predominately White university (PWI) aid its African American students in achieving academic success. The low success rate of African American students at PWIs is well documented. African Americans face many socio-cultural challenges, such as family structure, cultural deprivation,…

Program review is a critical process in higher education that helps institutions assess and evaluate the effectiveness of programs and services. Program review provides an opportunity for an institution to identify strengths and weaknesses in its programs and services and to develop strategies for improvement. Through the program review process,…

In response to the need for greater racial and ethnic diversity, the Office of Academic Affairs (OAA) at Indiana University Indianapolis introduced a mandatory equity and inclusion-centered training program for faculty search committees in August 2023. This training addresses key challenges in achieving faculty diversity, including biases, narrow…

The effectiveness of academic coaching at a mid-sized public university was evaluated for the spring 2020 semester by examining the change in academic performance and retention to the fall 2020 semester. Coaching effectiveness was evaluated across three different groups of undergraduate students. Two of the groups were academic recovery programs…

The problem addressed in this study was that online graduate students are not always clear about the role that academic support may serve in their online education, which may contribute to them not seeking support, even when it is needed. The purpose of this qualitative exploratory single case study was to explore student and coach perceptions…