In this article, we explore the notion of sensemaking during the COVID-19 pandemic. Exploring sensemaking in periods of disruption and uncertainty can provide a deeper understanding of how distance education institutions can navigate future disruptions. We focus on support staff employed at one institution and their experience during remote work…

This paper asks "how can higher education and student affairs (HESA) faculty influence the development of HESA practitioners outside of the reproduction of the present?" First, I develop a theory of alter-competence, the practice of nonrepresentational thinking, through wonder. This theory is put to empirical work in a GPP classroom…

This study investigates the asymmetric effects of quality attributes on student satisfaction in Korean higher education. Using Penalty-Reward-Contrast and Asymmetric Impact-Performance Analysis, it classifies attributes into basic (major and liberal arts curriculum, non-curricular courses, educational environment), one-dimensional (administrative…

Strategic enrollment management (SEM) initiatives benefit when SEM committees are inclusive and collaborative. When financial aid professionals are excluded, the risk that certain initiatives will fail increases, especially if those initiatives involve academic changes. Here, the authors explore the reasons financial aid offices and academic…

This article reports on data collected from a study of 101 students taking a first-year experience course. Using a mapping methodology in an effort to understand what resources students could identify and what relationships they saw between resources, the study showed that resources associated with a specific location or connected with people were…

The number of students with disabilities attending postsecondary institutions of higher education continues to rise. With it, it is necessary to understand better how they experience their institution beyond curricular spaces. Presently, there exists a gap in the knowledge of how these students experience co-curricular support, including…

This study examined the academic life satisfaction of undergraduate students at the University of Environment and Sustainable Development (UESD) in Ghana. It aimed to investigate the relationship between undergraduate students' personal satisfaction (PSA) and satisfaction with the academic environment (SAE) at UESD and to identify distinct latent…

Student support services are a broad and important concept in education. This study aims to explain the student support system in virtual learning environments. This study was a qualitative research project. An extensive search in scientific databases was carried out based on predetermined strategies, and 53 documents were reviewed from 1996 until…

Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

The purpose of this qualitative study was to investigate the stories shared by interventionists which focused on the work they do to create student connectedness in rural middle schools. Illinois schools are designated by performance indicators, where successful schools are rated "Exemplary" or "Commendable" based primarily on…

Despite the Americans with Disabilities Act and the Individuals with Disabilities Education Act boosting postsecondary education for students with intellectual disabilities, only 4% of U.S. institutions offer specialized programs (Arrojas, 2023). A Historically Black Community College in the southeastern United States notably lacks resources for…

Higher education institutions need to be responsible for understanding the characteristics and qualities of learners who decide to take courses with them; online vs. on-campus and what it takes to keep them learning at an institution. Taking heed and modifying structures, communications, and services will help learners and institutions in this…

As more Latinx First Generation College Students (LFGCS) attend college, they can face a cultural, academic, and social university context that focuses on individuality and competitiveness that may differ from their own cultural values of communality and cooperation. In this dissertation, I used Community Cultural Wealth and Latinx Critical Race…

As colleges and universities are required to report graduation rates when receiving federal and state funding, student outcomes can become a substantial concern for these institutions (Hennon, 2022; United States Department of Education, 2020). Many postsecondary institutions may be equally concerned with successfully assisting the increasing…

The researcher in this study used qualitative grounded theory methodology to explore the perceptions of higher education professionals in both academic affairs and student affairs units on the subject of a cultural divide between the two areas in the community college sector. The researcher also aimed to gain insight from the study participants on…