Discusses computer user authentication and authorization issues when libraries need to let valid users access databases and information services without making the process too difficult for either party. Common solutions are explained, including filtering, passwords, and kerberos (cryptographic authentication scheme for secure use over public…

Addresses issues relating to federal legislation that provides electronic access to federal databases and information through the Government Printing Office (GPO). Highlights include the role of depository libraries; public access; funding; publishing restrictions; national standards; and political issues, including opposition from the National…

Describes the Government Information Locator Service (GILS), designed to help the public identify and acquire federal government information as part of the evolving National Information Infrastructure. Highlights include background information; use of GILS through the Internet; and agency-based information services, including the Government…

Describes VERONICA (Very Easy Rodent-Oriented Net-Wide Index to Computerized Archives), an Internet navigation tool developed at the University of Nevada as an index and access tool to gopher servers on the network. Highlights include connecting to VERONICA; availability of VERONICA server software; and difficulties. (Contains three references.)…

Presents selection criteria for libraries choosing document delivery suppliers as an alternative to traditional interlibrary loan. Categories of commercial services are described, and selection criteria including ease of use, ordering options, charging and billing, copyright issues, enduser access, turnaround time, telecommunications options,…

Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW)

Presents The Keystone Principles developed by academic library directors through ARL (Association of Research Libraries) and OCLC (Online Computer Library Center) that focus on three areas: (1) access to information as a public good; (2) the responsibility of libraries to create innovative information systems to disseminate information; and (3)…

Provides an overview of the electronic journal market and focuses on publishers doing innovative projects. Discusses predominate market models; publishers and the Internet; issues surrounding electronic journals: pricing, security, electronic page layout, copyright, backfile availability, reliability, and accessibility. Highlights selected…

Presents guidelines for statistics for Web-based information resources developed by the International Coalition of Library Consortia (ICOLC). Outlines use elements that must be provided: number of queries, menu selections, sessions, turn-aways, and items examined. Discusses privacy; user, institutional, and consortial confidentiality;…

Discusses problems and benefits of the electronic book and challenges in the electronic environment in terms of aggregation, pricing, authentication and authorization, presentation, downloading and printing, intellectual property, continued availability, and reliability and accessibility. Gives examples of commercial book aggregators and…