The pressure towards digital education is felt everywhere including in places with extreme digital divides. Resource-constrained educational environments are particularly threatened by datification manifest in the dominant business models of surveillance capitalism as there is less room in such contexts to refuse the 'free' offerings from big tech…

In higher education, international research collaboration functions as a visible mechanism of cooperation and competition, serving as a proxy for quality and academic excellence. Open universities use revolutionary education models but are not often associated with quality or academic excellence. To investigate the impact of international research…

This study explored the information and support needs of South African parents with premature infants after the initial discharge home from the hospital setting. Asynchronous online focus groups on the Facebook platform were utilized to identify the caregiving needs expressed by 25 South African parents with premature infants and to inform a…

Health systems face complex challenges -- even more so in resource-constrained contexts such as South Africa. Alignment of local educational systems with national development goals is needed to strengthen health systems. The further disruption of COVID-19 to educational and health systems underscores the necessity to adapt our curricula and…

In this article we explore the experiences of principals and school governing body (SGB) members about the implementation of internal financial processes to manage school finances. To avoid the mismanagement of school funds, SGBs are compelled to design and implement internal financial processes. However, many SGB members lack the necessary…

Introduction: Open access to digital research output is increasing, but academic library policies can place restrictions on public access to libraries. This paper reports on a preliminary study to investigate the correlation between academic library access policies and institutional positions of openness to knowledge. Method: This primarily…

This article aims to present the Open Distance eLearning library processes for requesting information resources using the Online Public Access Catalogue (OPAC). OPAC is known as a platform used by library clients to check the availability of information resources from the entire library collection. ODeL libraries also use the OPAC, not as a…

This qualitative study investigates the service experiences of differently-abled students within the Financial Aid Department of a prominent South African University of Technology. Employing a semi-structured interview schedule aligned with the Service Quality model (SERVQUAL), five dimensions--tangibles, assurance, empathy, reliability, and…

Truth and Reconciliation Commissions (TRCs) are established to document violations of human rights and international humanitarian law in post-conflict societies. The intent is to excavate the truth to avoid political speculations and create an understanding of the nature of the conflict. The documentation hence results in a common narrative which…

Research productivity and research excellence are elements essential to the creation of a conducive research environment, in which research publications, research dissemination, and research utilization, are key in fostering the sustainability of higher education institutions. In this study, the current institutional policies, practices, and…

This study assessed how an academic library implemented lean principles to enhance its electronic resource workflows and processes. Twelve librarians who managed access to electronic resources at the library participated in the study. Data were collected through interviews and observation. Reflexive thematic data analysis revealed that knowledge…

Background: Engineering culture research to date has described the culture as rigid, chilly, and posing many barriers to entry. However, the COVID-19 pandemic provided an important opportunity to explore how engineering culture responds to a major disruption. Purpose: The purposes of this study are to understand how elements of engineering culture…

This paper sought to investigate the accessibility of Digital Access Centres as a resource for Unisa Students needing to access services away from campus. The Digital Access Centres are available in open-distance e-learning institutions like Unisa in a quest to reach students. Unisa regional computer labs are always fully packed with students…

The South African government strives to increase citizens' participation in economic, political, social and trade activities through online connectivity, by providing free Wi-Fi for previously disadvantage, peri-urban communities. This was in an attempt to contribute and promote poverty alleviation, growth and economic transformation among…

Purpose: The objective of this study is to present evidence regarding how young people, who are not in education, employment or training (NEET) in South Africa, lack literacy skills and access to enabling resources to actively search and navigate information services systems that are primarily web-based. Information Poverty Theory is adopted to…