Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW)

This four-part report describes the development of a plan for Hennepin County (Minnesota) Library's (HCL) next steps in the automation of operations including the public catalog, cataloging, circulation control, and acquisitions. The objectives of the plan were to improve patron access to materials and to provide for cost effective operations.…

Describes Gopher, a microcomputer-based software program that helps users navigate through the Internet using a hierarchical menu system to locate information. The idea of client servers is discussed; benefits for libraries are described; and the use of Gopher as the basis for a campuswide information system is explained. (LRW)

This document provides guidelines for Idaho libraries applying for Library Services and Technology Act (LSTA) grants for fiscal year (FY) 2000. The following sections are included: (1) competitive grant timeline; (2) the LSTA of 1996; (3) LSTA purposes; (4) preferred future for Idaho libraries; (5) who can apply for LSTA grant funds; (6)…

This document provides guidelines for Idaho libraries applying for Library Services and Technology Act (LSTA) grants for fiscal year (FY) 1999. The following sections are included: (1) competitive grant timeline; (2) Idaho State Library Development Division staff; (3) preferred future for Idaho libraries; (4) description of the LSTA subgrant…

Presents tips for building a secure library system to guard against threats like hackers, viruses, and theft. Topics include: determining what is at risk; recovering from disasters; developing security policies; developing front-end security; securing menu systems; accessing control programs; protecting against damage from viruses; developing…

This training manual and statewide plan begins by describing the role of the Oklahoma State Department of Education, Library Resources/Technology Section as one of providing leadership, consultation, communication, and coordination in the systematic development of technology in Oklahoma school library media centers. Information about the Oklahoma…

This 5-year departmental strategic plan (1988-1993) was developed according to the strategic planning process adopted by Arizona State University (ASU). Nine goals of ASU's Cataloging Department are presented in separate sections in this report: (1) to continue the development and improvement of the intellectual content of the online catalog so…

The first of two articles on multiuser access to CD-ROM databases examines options that do not involve a local area network (LAN). Hardware and software requirements, advantages, and disadvantages for several alternatives are described. A product and company directory is included. (MES)

This books deals with the logical intersection of technology and management in the context of libraries and other information centers. It is divided into the following sections: Effects of Technology on the Institution and its Management; Effects of Technology on Services and Users; and Special Issues in the Management of Technology. Chapters are…

Based in part on the work of three task forces, this report presents recommendations from the Phase II Statewide Automation Committee appointed in June 1987 to develop specific steps to implement the 20 recommendations in the library automation plan issued in May 1987, "Libraries and Technology: A Strategic Plan for the Use of Advanced…

Noting that technological developments will influence both library automation decisions and user expectations, this paper focuses on six issues involved in planning for the use of information technology in libraries: (1) perceiving the information technology needs of library users; (2) addressing their information technology needs; (3) planning to…

In an era when patrons want access to CD-ROM resources but few libraries can afford to buy multiple copies, CD-ROM local area networks (LANs) are emerging as a cost-effective way to provide shared access. To help librarians make informed decisions, this manual offers information on: (1) the basics of LANs, a "local area network primer";…

Suggests guidelines to consider when choosing electronic reference tools for school libraries, including stand-alone systems versus networked versions; other resources that give access to the same information; annual updates; replacement costs; equipment needs; student and teacher needs; training time needed; and ease of use. (LRW)

This book provides a selection of documentary background information on areas of the Information Highway debate that are particularly relevant to libraries. The book is designed for librarians who are online but have little time to explore the general areas of information policy, and for those not yet connected to the Internet who need to…