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Transparency Improves the Accuracy of Automation Use, but Automation Confidence Information Does Not
Peer reviewed
Direct linkMonica Tatasciore; Luke Strickland; Shayne Loft – Cognitive Research: Principles and Implications, 2024
Increased automation transparency can improve the accuracy of automation use but can lead to increased bias towards agreeing with advice. Information about the automation's confidence in its advice may also increase the predictability of automation errors. We examined the effects of providing automation transparency, automation confidence…
Descriptors: Automation, Access to Information, Information Technology, Bias
