The Dallas Public Library surveyed 21 surrounding public library systems to help identify barriers that limit children's use of public libraries. Describes identified barriers, examines causes of the barriers, and offers possible solutions. Tables present study results and list discontinued and current library outreach programs. (JMV)

Describes the results of a survey of public libraries that was conducted to identify digital technology projects. Highlights include kinds of collections being digitized (primarily photographs); costs; hardware and software used; experience levels of personnel; reasons for digitizing, including providing access to fragile materials; and technology…

Summarizes events at an OCLC-sponsored conference at which three major issues were addressed: (1) how public libraries will improve access to services and resources; (2) how public librarians will interact with users and what skills/attitudes they will require; and (3) the impact of interlibrary cooperation in light of changes in society and…

Summarizes the highlights of a report on the results of a 1989 survey conducted by the National Center for Education Statistics (NCES) to obtain current information on the availability and usage of services for children in public libraries. The design of the questionnaire and unasked questions for future research are mentioned. (EAM)

Provides an overview of the North American Interlibrary Loan (ILL) and Document Delivery Project that was initiated by the Association of Research Libraries to facilitate the delivery of materials to users at manageable costs. Highlights include vendors; management and financial software; standards; library policies; organizational and service…

Plots trends in the growth of Internet use. Discusses pornography on the Web, using filters, and the ALA response. Reports results of a survey of Internet availability within Pennsylvania public libraries. Findings indicate more than 90% of respondents offer access to the Internet, nearly 80% do not use filters, and 50% attempt to control access…

Examines how the libraries of Dade, Broward, and Collier counties have responded with user-centered services to meet the diverse needs of South Florida's Hispanic population. The services are tailored to each system's population, provide services integral to ongoing operations, establish outreach efforts, and bring library services to the people.…

Presents perspectives from a library educator and three library administrators on the core values of librarianship, particularly public librarianship. The four contributors emphasize: cooperation for a shared endeavor, a passion to provide access, connecting information and people, and offering choice to individuals without restriction. (AEF)

Includes three articles that consider the effects of the Internet on public library reference services. Highlights include the reliability of Internet information sources, its timeliness as a tool for information access and dissemination, the Internet as change agent for libraries; reference publishing, helping the searcher refine requests, and an…

Discusses making public library collections accessible to Spanish-speaking users and describes the consequences that can result from inattention to linguistic and cultural accessibility. Topics include cataloging issues and solutions; labeling; shelving; signage; electronic access; Spanish language training for staff; intercultural communication;…

With a decreasing federal presence, the public library must proactively develop its own presence in the National Information Infrastructure. This article examines current federal policy and new roles for libraries in ensuring connectivity, and offers recommendations for implementing both. Contains a summary of policy initiatives and strategies for…

Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating…

Although preservation is typically considered a concern of academic and special libraries only, many inexpensive and cost-effective preservation methods exist that public librarians should implement. Discusses why and how public libraries should preserve and outlines preservation and disaster mitigation tips. Lists supplies for disaster…

A review of relevant library literature suggests that public library service to lesbian, gay, and bisexual people is poor. Offers ten suggestions to improve library services to these groups and discusses user studies; access, including classification and cataloging; library holdings; and social responsibility versus professional neutrality.…

Examines the effect of information technology on library school curriculum, the role of reference librarians in public libraries, reference services, and user access to information. Identifies four limitations that may affect the service given by reference librarians: subject knowledge, language, cultural literacy, and logical inference…