Discusses changes in the academic library information environment and considers future possibilities. Highlights include making information useful, not just accessible; a brief history of reference service; technological advances; and the integration of user instruction and reference. (LRW)

Discusses the information-seeking and information-using behavior of artists, particularly in the applied arts, and art historians. Topics include visual information; technological and intellectual aspects of access to visual information; physical characteristics of art works; cataloging and indexing tools; access to images; and the role of…

Considers the beliefs, attitudes, and values of reference librarians. Highlights include the idea of personal assistance to someone who needs information; users' perceptions and use of information; librarianship as a profession; equitable access to information; users' information needs and goals; and nonverbal communication. (LRW)