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Fancher, Sarah E.; Mabee, Sarah H. – portal: Libraries and the Academy, 2022
Reference services in academic libraries often focus on user education and giving students the skills to perform their own searches. This article describes a new Research Concierge Service established in response to the COVID-19 pandemic by Ozarks Technical Community College (OTC) in southwest Missouri. The service entails library staff curating a…
Descriptors: Reference Services, Library Services, Academic Libraries, COVID-19
Puzier, Lauren M.; Nous, Rebecca A. – Journal of Library & Information Services in Distance Learning, 2022
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…
Descriptors: Academic Libraries, User Satisfaction (Information), User Needs (Information), Accountability
Joanna R. Mladic – ProQuest LLC, 2022
The problem undertaken in this study was the impact of the COVID-19 on academic-library directors at small, private, liberal-arts institutions in Wisconsin. The purpose of this study was to understand the impact of the COVID-19 pandemic closures on collection development and reference interviews. The participants were seven academic-library…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Personnel
Faulk, Nick; Crist, Emily – College & Research Libraries, 2020
To better understand, articulate, and improve the academic library's impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the…
Descriptors: Academic Libraries, Library Services, Library Instruction, Library Skills
Behr, Michele D.; Hayward, Julie L. – Journal of Library & Information Services In Distance Learning, 2016
Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? This article seeks to investigate this question using two different methods. First, an unobtrusive study of 100 library Websites was conducted to determine whether these libraries…
Descriptors: Distance Education, Library Services, Academic Libraries, Web Sites
Sharman, Alison – New Review of Academic Librarianship, 2014
Emanating from the ground-breaking Library Impact Data Project, the aim of the Roving Librarian project first initiated in 2011 was to offer personalized help outside of the traditional library to library non-users in social or academic settings using Android and the iPad tablets. It was thought that the portability and flexibility of these…
Descriptors: Handheld Devices, Library Services, Access to Information, Individual Needs
Palmer, Catherine – portal: Libraries and the Academy, 2011
In this article, I imagine a library that prioritizes teaching users how to find, evaluate, and use information over the traditional library public service activities of collection development, access to materials, and reference services. If I ran the library, all services would support end-user education. (Contains 1 graph and 1 note.)
Descriptors: Libraries, Reference Services, Library Services, Library Instruction
Coltrain, Mark – Journal of Library & Information Services In Distance Learning, 2014
In an era of exploding online enrollment and tight budgets, Central Piedmont Community College (CPCC) struggles to meet the needs of online students. CPCC librarians went one step towards solving that problem in 2009-2010 by launching an embedded librarian program. CPCC's program became so successful that it struggled to meet demand. In 2013, CPCC…
Descriptors: Librarians, Professional Development, Community Colleges, Online Courses
Connaway, Lynn Silipigni, Comp. – OCLC Online Computer Library Center, Inc., 2015
The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…
Descriptors: Library Services, User Needs (Information), User Satisfaction (Information), Library Research
Baudino, Frank, Ed.; Johnson, Carolyn, Ed.; Young, Natasha, Ed.; Weese, Bailey, Ed. – Online Submission, 2018
Sixteen scholarly papers and twenty abstracts comprise the content of the eighteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of librarianship.…
Descriptors: Academic Libraries, Inclusion, Homosexuality, Sexual Orientation
Carter, Sunshine; Ambrosi, Thomas – Computers in Libraries, 2011
The University of Minnesota-Duluth is the second largest campus in the University of Minnesota system. The UMD library, which serves more than 11,000 students and 500 faculty members, is primarily an undergraduate library. The reference team consists of eight librarians, including author Sunshine Carter, reference and electronics resources…
Descriptors: Reference Services, Library Automation, Library Development, Academic Libraries
Francis, Mary – Journal of Library & Information Services In Distance Learning, 2012
This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…
Descriptors: Constructivism (Learning), Andragogy, Educational Theories, Academic Libraries
Matava, Tobie; Coffey, Dan; Kushkowski, Jeffrey – Public Services Quarterly, 2010
Today's academic library provides resources that users can access both physically in the library and virtually from academic offices. This increasing availability of online access means that information resources are no longer confined within library walls and librarians need to rethink how their constituents' information needs are being met.…
Descriptors: Information Needs, Academic Libraries, Library Services, Librarians
Nickel, Lisa T.; Mulvihill, Rachel G. – Journal of Library & Information Services In Distance Learning, 2010
Dealing with unaffiliated distance learning students can be a daunting task for many public as well as academic librarians. This article will discuss strategies for providing reference to these students by gathering information on what services they are offered via their home institutions, and helping them navigate the often confusing landscape of…
Descriptors: Distance Education, Public Libraries, Academic Libraries, Educational Strategies
Nicholas, Pauline; White, Thelma – Journal of Library & Information Services In Distance Learning, 2012
The society relies on institutions of higher education to produce a literate workforce; one that is able to function in a dynamic, technological, information-overload environment. In support of this new thrust, most universities have incorporated the use of new media and ICTs in the teaching learning process resulting in a multi-modal approach…
Descriptors: Electronic Learning, Learning Theories, Research Needs, Distance Education