Digital inclusion is the ability of individuals and groups to access and use information and communication technologies. Not all members of a community benefit equally, and some communities have been left out altogether. This paper is a guide for fostering digital inclusion throughout the United States so that everyone can take advantage of…

Dealing with unaffiliated distance learning students can be a daunting task for many public as well as academic librarians. This article will discuss strategies for providing reference to these students by gathering information on what services they are offered via their home institutions, and helping them navigate the often confusing landscape of…

Among public institutions, the library has great potential for helping the poor and disenfranchised. For many, the library is the only refuge for information, literacy, entertainment, language skills, employment help, free computer use and even safety and shelter. Experts Glen and Leslie Holt, with decades of service to inner city communities…

The "Victorian Free Library Service Board Act" of 1946 was the culmination of a long campaign to replace the mechanics' institute model of library provision with free libraries funded by state and local government. Given that library reform required legislation by the state government, this paper is mainly concerned with the political…

A discussion of the "virtual library," use of a variety of cost-effective information technologies to provide high-quality library services to every sector of the community, considers implications for the nature and quality of public library services, especially those of branch libraries and libraries in rural areas. (MSE)

Reviews several issues facing public libraries, including the impact of information technology and its effect on traditional library services, the need to select library administrators who are comfortable with the technology, and the need for lay bodies that oversee library services to be aware of the complexity of the situation. (Author/CLB)

Delegates to the governor's conference, including librarians, library advocates, citizens and government officials, met for 3 days to develop a list of resolutions relating to the future directions of all types of libraries. The theme of the conference was equal access to information, and its goal was to promote the role of Maryland libraries as…

Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…

California's public libraries face a decade of challenges, a decade in which the majority of Californians will become regular and adept users of electronic information resources, the majority of Californians will have many and varied ethnic backgrounds, a growing proportion of young people will live in homes where English is not the primary…

Librarianship is in a period of great transition. Expanding uses of information technology and a dramatically changing demographic and economic environment are forcing librarians to re-examine their profession and to ask questions about their future relevance and viability. Change is and should be viewed as an ongoing and critical component of…