Adams Memorial Library (Pennsylvania) and Wichita Public Library Comotara Branch (Kansas) are examples of libraries that successfully partnered with supermarkets to house their facilities. Library services are automated, convenient, and make access easier for users. Conflicts occurred when trying to match library hours with store hours, but such…

Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW)

Describes a new software program called "Everywhere Access" that provides remote access to libraries' networked personal computers and that is suitable for use with the Internet. Highlights include installation; operation; security; standards issues; documentation and technical support; and potential uses and applications. (LRW)

Describes a study that measured the benefits of an automated catalog and automated circulation system from the library user's point of view in terms of the value of time saved. Topics discussed include patterns of use, access time, availability of information, search behaviors, and the effectiveness of the measures used. (seven references)…

Discussion of the influences of technology on the publishing industry focuses on locally loaded databases and database licensing to help integrate a variety of data into one system for libraries. Local online systems are described, and the responsibilities and roles of the library, the publisher, and the vendor are discussed. (LRW)

Describes the use of HyperCard software as an economical alternative to an online catalog to provide access to works of literary criticism at New Canaan High School (Connecticut). Topics discussed include the search screen display; the use of a scanner to input actual book indexes; and a dictionary of authors. (LRW)

Discusses the future of computer networks and libraries in light of rapid advances in technology. Topics discussed include information growth; decreasing costs and increasing performance; and changes needed in libraries, including organizational structure and culture, increased access rather than increased holdings, more classification schemes,…

The availability of serials through databases has provided libraries with a new format for acquiring information. The extent to which the growth in electronic databases can help the librarian control costs while meeting the demand of accrediting agencies was studied through an exploratory survey of the 48 specialized accrediting agencies of the…

Provides an overview of the North American Interlibrary Loan (ILL) and Document Delivery Project that was initiated by the Association of Research Libraries to facilitate the delivery of materials to users at manageable costs. Highlights include vendors; management and financial software; standards; library policies; organizational and service…

The Vermont General Assembly mandated an evaluation of the regional library program of the Vermont State Department of Libraries. To carry out this charge, the department initiated a 14-month review of the program with three components: an internal review of library service, use, and costs; public library input derived from a detailed survey and…

In response to serious concerns about the dramatic increases in college and university costs, the Department of Education solicited proposals in May 1987 for innovative projects to explore means of cost reduction or containment which promise significant cost savings, whether accrued in the short- or long-term. The solicitation for cost containment…

This study shows how performance measurement can be developed to take advantage of the most advanced computer software and hardware now available. The "Toolbox" study was commissioned by the European Commission (EC) and undertaken by De Montfort University in partnership with Essex County Libraries and the Library and Information…