Purpose: This study seeks to provide empirical evidence of relationships between organizational trust, knowledge transfer, creation and innovativeness at the firm level. It aims to hypothesize a mediational model implying that organizational trust is related to knowledge transfer, which will, in turn, enhance knowledge creation, thereby…

This article discusses a possible approach to the evaluation of virtual community environments (VCE), intended as the integration of members, processes, and technologies characterizing a given community of professionals. In particular, as to the return on investment for VCE, the article supports the idea that tangible returns for the organization…