Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

Whenever thousands of users need to connect seamlessly to a vast number of online resources, identity management (IDM) becomes a critical capability. Although several products on the market can deliver a robust identity management solution, there is no one-size-fits-all. Identity management requires business processes and a supporting…

When staff at the Wisconsin State Law Library began compiling a wish list for a new website, the topic of a new domain name came up almost immediately. Their old website was located at http://wsll.state.wi.us. Spelling that relatively complex domain over the phone day after day provided the impetus to explore other options. Whatever domain name…

User experience (UX) is about arranging the elements of a product or service to optimize how people will interact with it. In this article, the author talks about the importance of user experience and discusses the design of user experiences in libraries. He first looks at what UX is. Then he describes three kinds of user experience design: (1)…

Art libraries face similar issues to other types of libraries during the digital transition but have unique twists driven by the needs of their collections. Art library information seekers may possess a sense of what an art library is: a library, set apart, to support the study of art and art history. For art libraries, it is the collection,…

The Digital Initiatives department at Miami University, like most digital initiatives and special collections departments, has a large number of rich digital image collections, stored primarily in a third-party database. Typically, these databases are not findable to the average Web user. From a desire to expose these collections to the wider Web…

Research objective. Electronic Health Records (EHR) are expected to transform the way medicine is delivered with patients/consumers being the intended beneficiaries. However, little is known regarding patient knowledge and attitudes about EHRs. This study examined patient perceptions about EHR. Study design. Surveys were administered following…

As new models of scholarly communication emerge, librarians and libraries have responded by developing and supporting new methods of storing and providing access to information and by creating new publishing support services. This article will examine the roles of libraries and librarians in developing and supporting open access publishing…

Over the past several decades, millions of digital objects of significant scientific, economic, cultural, and historic value have been published and distributed to libraries and archives on removable media. Providing long-term access to these documents, media files, and software executables is an increasingly complex task because of dependencies…

Presents factors for librarians to consider when decision-making about information retrieval. Discusses indexing theory; thesauri aids; controlled vocabulary or thesauri to increase access; humans versus machines; automated tools; product evaluations and evaluation criteria; automated classification tools; content server products; and document…

This issue of the higher education information technology magazine, CAUSE/EFFECT, presents in six articles six summaries of the best from this journal since 1978. The articles each summarize the writing done over the years in one of six key areas. The articles are as follows: (1) "Rise of Infrastructure" by Kenneth J. Klingenstein and…

Systems migration is a fact of life in the library world for various reasons. One of the more recent challenges spurring integrated library systems (ILS) upgrades comes when patrons find new functionality on other Web sites and then expect to search library sites in the same fashion. The migration process entails the following stages: system…

Discusses libraries' uses of filters to prevent access to objectionable sites on the Internet. Highlights include the American Library Association's resolution against filters as a violation of First Amendment rights; patron's use of terminals for e-mail or games; using filters for collection management; and listservs and online resources…

The scholarly communication system is in a critical stage, due to a number of factors. The Open Access movement is perhaps the most interesting response that the scientific community has tried to give to this problem. The paper examines strengths and weaknesses of the Open Access strategy in general and, more specifically, of the Open Archives…

Resources found in the typical education library that supports teacher education programs often include print and non-print library items, and other items that are unique to education library collections. This article attempts to share what the education library is doing to integrate all of its resources irrespective of their formats. The main…