Discusses the Center for Electronic Records of the National Archives and Records Administration. Highlights include reference services and access; the Title List database (general access); descriptions and documentation (intermediate access); and copies of electronic records. (AEF)

States that the rapidly growing applications of computer and telecommunications technology to library services and information systems does not guarantee ready access to these services. Discusses the Council on Library Resources' concerns and its commitment to providing accessible and expansive information to the public. (GEA)

Describes DIALOG Web, DataStar Web, and highlights three other Knight-Ridder services: DIALOG Select, a service for high-tech, pharmaceutical, legal, consumer products, and media markets, KR@Site, which supports access to 80 databases, and DIALOG@CARL, which applies graphical interfaces to 300 DIALOG databases. Also includes interviews with…

Discusses high school library policies and services that reflect the needs of students, including: collections that include computer programs, audio and videocassettes; access to information by students; and information and reference services offered to students. (CLB)

Outlines a study to develop methods to assess the quality of digital reference services, test and refine measures and quality standards to describe digital reference services, and to produce a guidebook that describes how to collect and report data for these measures and standards. (Author/AEF)

Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of…

Defines "values" and lists the eight values (stewardship, service, intellectual freedom, rationalism, literacy and learning, equity of access, privacy, democracy) derived by the author in an earlier work. Gives a brief history of the evolution of human-to-human reference service and discusses its future. Relates each of the author's eight values…

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Reference librarians will find numerous opportunities for effective patron referrals on the Internet. This paper describes selected sites from organizations, academic departments and the private sector which offer useful information on psychology. The sites included are chosen for their uniqueness, credibility, and usefulness. (Author)

This study investigates the availability and practicality of using affordable commercial document delivery systems instead of conventional interlibrary loan (ILL) to provide California State College, Bakersfield (CSB), Library users with periodical literature from off-site locations. The purpose, limits, conceptual framework, and importance of the…

Examines the three types of "Aska" services and reviews specific examples. The first claims a user can ask a question in natural language and receive and intelligible response. The second puts the user online with a professional searcher. The third consists of access routes to "experts." Discusses subject-specific expert…

Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of data. New technologies must fit into traditional reference service goals. The human should be given first priority. (Contains 46 references.) (Author/AEF)

Growing numbers of libraries are experimenting with a new form of interactive reference to extend service to their patrons at the point-of-need and time-of-need. Examines digital reference for the altered user culture and point-of-need service products. Describes a pilot project offering chat reference service. Discuses developing service…

Discusses findings from a study by the Division of Library Development and Services (DLDS), Maryland State Department of Education of how libraries provide information to children ages eight to fourteen. The survey examined factors/behaviors contributing to a successful library experience; to what degree questions/inquiries are answered; and…

After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just…