Provides an interview with K. Wayne Smith, chief executive officer of OCLC, that focuses on OCLC's online reference services. Topics include the ratio between technical and online reference services, how OCLC fits into the online industry, telecommunications, electronic publishing, pricing, database tape leases, and CD-ROM. (EAM)

Discusses intangible and tangible benefits of scheduling technical services staff to assist at the reference desk: improved library service resulting from technical-services staff expertise, greater flexibility for reference desk staffing, enhanced bibliographic records for titles in the reference collection resulting in improved retrieval, and a…

Though the payoffs are significant for reference librarians, readers' advisors, and library users, adding and maintaining subject access for works of imagination--fiction, poetry, and drama, for example--can mean a lot of work for the cataloging department. This new and updated edition is designed to help catalogers and others in the library to:…

Reviews the decision of the law library at Southern Illinois University to integrate government publications into the general library collection. Aspects of managing an integrated collection are described, including technical processing of paper and microfiche documents, collection development and maintenance, and reference services. (CLB)

Presents an evaluation of reference services and government document use at East Carolina University (North Carolina) library. Factors that most affect retrieval success include cataloging and technical problems, the amount of time spent in searching, and staff knowledge. (Author/AEF)

Argues that library skills and methods used for organization of information are needed to organize Internet information resources. Four aspects of information organization are discussed: recording existence and identity of information bearing entities; acquiring these entities; providing name, title, subject, and other access information; and…

Discusses the implementation of Web-based online public access catalogs in academic libraries. Highlights include infrastructure issues, including the server, network issues, and desktop workstation issues; recommended minimal desktop configuration; reference services; staff training; cataloging and access; workflow of acquisition and processing;…