In early 2004, the Hilton Hotels Corporation (HHC) required that all of its hotels (both owned and franchised) install high-speed Internet access (HSIA) in all of their rooms by June 2004. This case focuses on how one of its franchise properties located on the northern gulf coast of Florida (the Hilton Sandestin Beach Golf Resort &…

Addresses the problems of managing capacity and provisioning the demand for continued growth in data services. Discusses the need for blending high-performance technologies for interoperability and reliability; delivering higher bandwidth at lower cost; and allowing for increased customer control in networking. (AEF)

Discusses the accessibility of networked information services, i.e., NREN (National Research and Education Network), and suggests a focus on research in two particular areas to identify and meet the information needs of network users: (1) a conceptual description of the academic networked environment, particularly from a user perspective; and (2)…

Provides an overview of the IRIS (Intelligent Reference Information System) project at the University of Houston (Texas) libraries; describes CD-ROM database performance tests, user reactions to the CD-ROM network, and a survey of users of an expert system to recommend reference sources; and reports on current activities and future plans.…