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Wyatt, Neal – Library Journal, 2010
In the library world, there seems to be a fundamental conflict between reference and readers' advisory (RA). But in fact, the two are similar in approach, an insight that goes back to James Wyer's 1930 "Reference Work: A Textbook for Students of Library Work and Librarians." It defined the reference librarian as a mediator of information,…
Descriptors: Public Libraries, Library Services, Reference Services, Librarians
Tsuji, Keita; To, Haruna; Hara, Atsuyuki – Online Submission, 2011
We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…
Descriptors: Foreign Countries, Public Libraries, Reference Services, Library Services
Nickel, Lisa T.; Mulvihill, Rachel G. – Journal of Library & Information Services In Distance Learning, 2010
Dealing with unaffiliated distance learning students can be a daunting task for many public as well as academic librarians. This article will discuss strategies for providing reference to these students by gathering information on what services they are offered via their home institutions, and helping them navigate the often confusing landscape of…
Descriptors: Distance Education, Public Libraries, Academic Libraries, Educational Strategies
Smallwood, Carol, Ed. – ALA Editions, 2011
There's no shortage of library management books out there--but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize things that slip through the cracks of a larger handbook? "Library Management Tips that Work" does exactly that, addressing dozens of such issues facing library managers, including: (1)…
Descriptors: Library Administration, Time Management, Guides, Personnel Management
Canepi, Kitti – Rural Libraries, 1997
To compile a list of recommended electronic databases for rural libraries, public library patron questions received by the Arizona State Reference Center were searched on ten databases. The results indicated Books in Print, Magazine Database, ABI/INFORM, Public Affairs Information System (PAIS), and Government Printing Office (GPO) Publications…
Descriptors: Access to Information, Comparative Analysis, Databases, Evaluation
I Want to Find Out how to Freebase Cocaine or yet Another Unobtrusive Test of Reference Performance.

Dowd, Robert C. – Reference Librarian, 1989
Information on freebasing cocaine was requested from reference librarians at six public and seven academic libraries. None of the librarians refused to offer assistance, although assistance varied in its extensiveness. None of the encounters involved a reference interview or bibliographic instruction. Arguments in support of information…
Descriptors: Academic Libraries, Access to Information, Drug Abuse, Ethics
Mason, Susan Gortner – 1998
This study analyzes the use of external links on Ohio public library World Wide Web sites, focusing on methods used to facilitate access to Internet resources. The categorization of links was analyzed, with specific focus on the organization, scope, and presentation of links arranged topically. This study suggests that the public libraries of Ohio…
Descriptors: Access to Information, Classification, Content Analysis, Hypermedia
Butterworth, Margaret – 2000
This paper discusses fee-based services in public libraries. The first section examines examples of charging for public library services in three countries: the United Kingdom, the Republic of Ireland; and New Zealand. The intention is to consider the circumstances in which charging was introduced, the public's response in terms of the effect on…
Descriptors: Access to Information, Fees, Foreign Countries, Library Funding
Kendall, Susan L.; Sisson, Lorene R. – Public Services Quarterly, 2006
A new library in San Jose opened on August 1, 2003. This library is the result of a unique collaboration between San Jose State University Library and the San Jose Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged,…
Descriptors: College Libraries, Research Libraries, Public Libraries, Institutional Cooperation
Bolin, Nancy; Dyson, Lillie – School Library Media Activities Monthly, 2000
Discusses findings from a study by the Division of Library Development and Services (DLDS), Maryland State Department of Education of how libraries provide information to children ages eight to fourteen. The survey examined factors/behaviors contributing to a successful library experience; to what degree questions/inquiries are answered; and…
Descriptors: Access to Information, Children, Childrens Libraries, Information Services

O'Neill, Nancy – Public Libraries, 1999
After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just…
Descriptors: Access to Information, Computer Mediated Communication, Computer Oriented Programs, Electronic Mail

Dewdney, Patricia; And Others – RQ, 1991
Discusses kinds of problems public librarians encounter in the process of providing legal and health information. Data are compared from two surveys of reference librarians who provide legal and health information services in Ontario (Canada) public libraries, and implications for collection development are suggested. (17 references) (LRW)
Descriptors: Access to Information, Comparative Analysis, Foreign Countries, Library Collection Development

Duke, Deborah C. – Public Libraries, 1994
Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six…
Descriptors: Access to Information, Cost Effectiveness, Library Personnel, Library Services
Feldman, Sari; Strobel, Tracy – 2002
This digest discusses the development of World Wide Web-based services for libraries and provides examples from the Cleveland Public Library (CPL). The first section highlights the importance of developing such services, steps to be followed for a successful project, and the importance of having the goal of replicating and enhancing traditional…
Descriptors: Access to Information, Adolescent Literature, Electronic Libraries, Homework
Helfer, Doris Small – Searcher, 2001
Discusses the decline in reference statistics in academic libraries and considers the role of access to information via the Internet. Highlights include patron expectations and demands; commercial Web reference services; and virtual reference desk software so libraries can offer 24 hour service, including public libraries. (LRW)
Descriptors: Academic Libraries, Access to Information, Computer Software, Electronic Libraries